Nagesh Bellamkonda
Hyderabad Hyderabad
Summary
ServiceNow Developer with expertise in JavaScript and service catalog management. Implemented custom solutions that streamlined ITIL processes, resulting in improved operational efficiency. Collaborated with cross-functional teams to align with business objectives and deliver tailored reports that meet customer needs.
Overview
3
3
years of professional experience
Work History
NMICPS(Indian Institute of Technology Hyderabad)
wisig network & Indian Institute of technology Hyderabad
HYDERABAD
06.2022 - Current
- Executed ITIL-aligned workflows for incident, problem, change, and knowledge management.
Developed service requests and record producers to align with customer specifications.
Configured custom tables and columns to enhance data management efficiency.
Created client scripts and business rules to optimize system functionality.
Established email notifications to improve communication processes.
Defined user roles and groups to effectively manage access control.
Implemented UI and data policies to enforce critical business rules.
Generated customized reports based on specific customer requirements. - Identified needs of customers promptly and efficiently.
Education
B.Tech - Mechanical Engineering
Dhanalakshmi Collage of Engineering
Chennai 04-2022
Skills
- JavaScript, HTML5/CSS3,
- jQuery, and scripting;
- service catalog management,
- transform maps and workflows,
- widget creation, access control lists (ACL),
- service level agreements (SLA),
- email notifications and alerts,
- change and incident management,
- problem and knowledge management,
- reports and dashboards,
- asset management
Timeline
NMICPS(Indian Institute of Technology Hyderabad)
wisig network & Indian Institute of technology Hyderabad
06.2022 - Current
B.Tech - Mechanical Engineering
Dhanalakshmi Collage of Engineering
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