Bellana Kumud
CDD Analyst
Hyderabad
Summary
To build a career in a growing organization where I can prove my abilities by accepting challenges, fulfilling organizational goals, and climbing the career ladder through continuous learning and commitment.
Overview
6
6
years of professional experience
3
3
Languages
Work History
CDD Analyst
HSBC Global Resourcing
10.2021 - Current
- Responsible for coordination and collection of client specific information and critical information to assist in the on-boarding of new clients.
- Performed ongoing customer due diligence including maintenance and updating of KYC records and information for existing clients.
- Responsible to identify and escalate any suspicious or unusual matters to AML/FCC & Line of Business Compliance for further investigation.
- Knowledge on negative news screening and discounting of hits for the SCC/High risk customers.
- Performed Periodic KYC reviews on risk based schedule by maintaining Quality standards.
Banking Service Advisor
HSBC Global Resourcing
01.2020 - 09.2021
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Always been a reliable person for my manager to complete a given task within deadline.
- Trained new staffs on process knowledge and operations.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Relationship Manager
HSBC Global Resourcing
05.2019 - 12.2019
- Negotiated favorable terms on behalf of clients during lending process, maximizing profitability while minimizing potential risks.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams, underwriting team by clearing any exceptions raised for smooth delivery of services to clients.
- Shared consolidated reports like MIS, HVC file and POU discrepant cases across teams.
- Interacted with Senior Management/Stake holders and other Processing Units to expedite
the application. - Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Consistently exceeded quarterly targeted goals by cultivating a strong network of reliable and tailored recommendations to address needs.
Executive
HSBC Global Resourcing
10.2017 - 04.2019
- Responsible for assigned sales targets (monthly, quarterly and annually).
- Actively seeking out new sales opportunities through cold calling, networking and lead contact.
- Maintain good relation with client retention and on boarding new customers.
- Positive thinking and provided tailored solutions to customer.
Education
Skills
Accomplishments
- Winner of Superstar of Q4 in 2023.
- Winner of Star of the Month in 2022.
- Strong Performer in all working roles.
- Won numerous recognitions and appreciations from the customers and onshore team.
- Multiple monthly highest Quality score awards.
- Winner of Q2 Superstar 2019.
- Won numerous contests month-on-month in 2019.
- Top Sales Performer in 2018.
Personal Information
- Father's Name: Late. Bellana Chinna Reddy
- Date of Birth: 25Jan1994
- Marital Status: Married
- Hobbies: Reading books, Listening music.
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Timeline
CDD Analyst
HSBC Global Resourcing
10.2021 - Current
Banking Service Advisor
HSBC Global Resourcing
01.2020 - 09.2021
Relationship Manager
HSBC Global Resourcing
05.2019 - 12.2019
Executive
HSBC Global Resourcing
10.2017 - 04.2019
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