BEN JACKSON S
3/302/3 B'Block, Townrailway nagar, krishnancoil(P.O), Nagercoil
Summary
Customer service professional adept at handling client inquiries, resolving issues, and maintaining positive relationships. Strong communication skills combined with knack for problem-solving and conflict resolution. Proven track record of fostering customer loyalty and satisfaction through attentive service and tailored solutions.
Overview
1
1
year of professional experience
Work History
Customer Relations Supervisor
(Kanam Latex Industrial PVT.LTD)
Nagercoil
01.2024 - 12.2024
- Built rapport with customers through courteous and professional communications.
- Successfully managed customer issues with effective and efficient solutions.
- Helped customers feel valued and appreciated by going the extra mile to answer questions.
- Resolved customer queries over phone and by email.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Aligned day-to-day activities with targets set by upper management.
Education
BS.C - CHEMISTRY
SCOTT CHRISTIAN COLLEGE
01-2022
HSC - COMPUTER SCIENCE
C.S.I MATRICULATION HIGHER SECONDARY SCHOOL
01-2019
SSLC -
C.S.I MATRICULATION HIGHER SECONDARY SCHOOL
01-2017
Skills
- Client Relationship Management
- Telephone etiquette
- People Management
- Complaint resolution
- Crisis handling
- Customer rapport-building
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hobbies and interests
- Watching Movie
- Playing Guitar
- Playing Cricket
- Travelling
- Listening Music
Timeline
Customer Relations Supervisor
(Kanam Latex Industrial PVT.LTD)
01.2024 - 12.2024
BS.C - CHEMISTRY
SCOTT CHRISTIAN COLLEGE
HSC - COMPUTER SCIENCE
C.S.I MATRICULATION HIGHER SECONDARY SCHOOL
SSLC -
C.S.I MATRICULATION HIGHER SECONDARY SCHOOL
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