LADAIPOU PAMEI
Customer Service Representative
NEW DELHI
Summary
Dynamic customer service professional with a proven track record at JoldiPabo Private Limited and Go Givers PVT LTD excelling in complaint handling and customer success management. Recognized for enhancing customer satisfaction through active listening and effective issue resolution, while leveraging analytical thinking to optimize service delivery and foster strong client relationships.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Support Representative
Joldi Pabo Private Limited
Dimapur, India
05.2024 - 04.2025
- Sustained thorough understanding of products and services, ensuring precise information dissemination to customers.
- Managed customer complaints through differentiation, prioritization, and documentation of technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted market research to identify trends, anticipate demand fluctuations, and optimize inventory levels accordingly.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved overall customer experience with attentive service and prompt issue resolution.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Documented customer complaints and completed corrective action requests.
- Developed and maintained relationships with key accounts and existing customers.
Customer Service Representative
Gogivers Private Limited
Dimapur, India
07.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Bachelor of Arts - Arts
SALESIAN COLLEGE OF HIGHER EDUCATION
Dimapur, India 04.2001 -
Skills
Customer service excellence
Complaint handling
Customer success management
Report generation
Shipping and receiving
Multitasking Abilities
Active listening
Teamwork and collaboration
Customer communication and empathy
Help desk support
Professionalism
Analytical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Achieved connecting to 1500 clients above by completing queries with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
Certified as Customer Service Representative at Joldi Pabo Private Limited for 1May 2024- 25 April 2025
Timeline
Certified as Customer Service Representative at Joldi Pabo Private Limited for 1May 2024- 25 April 2025
04-2025
Customer Support Representative
Joldi Pabo Private Limited
05.2024 - 04.2025
Certified as Customer Support Representative at GoGivers PVT LTD for July 1 2023- 30 April 2024
04-2024
Customer Service Representative
Gogivers Private Limited
07.2023 - 04.2024
Bachelor of Arts - Arts
SALESIAN COLLEGE OF HIGHER EDUCATION
04.2001 -