Ben Scrock
Fort Wayne
Summary
Results-driven logistics leader with a proven track record of generating new business, driving revenue growth, and leading high-performing teams in complex transportation and supply chain environments. Promoted to Sales Group Leader within two years of joining Total Quality Logistics after earning Rookie of the Year honors and consistently delivering top-tier sales performance. Generated more than $500,000 in new annual client revenue while managing a diverse portfolio of customer accounts and overseeing end-to-end freight operations. Experienced in developing strategic customer partnerships, leading cross-functional initiatives, optimizing operational performance, and implementing solutions that improve profitability, service quality, and customer retention. Recognized for combining analytical decision-making, operational leadership, and business development expertise to deliver measurable results and support long-term organizational growth.
Overview
6
6
years of professional experience
Work History
Sales Group Leader
Total Quality Logistics Inc.
Fort Wayne, IN
11.2025 - Current
- Achieved promotion to Sales Group Leader within two years, recognized as 'Rookie of the Year'.
- Led and mentored Logistics Account Executives to enhance sales performance and customer retention.
- Managed 20+ client accounts, overseeing transportation brokerage and supply chain operations.
- Generated and brought on over $500,000 in NEW client annual revenue through strategic business development efforts.
- Directed all account functions, including transportation planning and customer relationship management.
- Developed and executed growth strategies to expand partnerships and increase long-term profitability.
- Collaborated with cross-functional teams to deliver tailored supply chain solutions that exceed expectations.
- Analyzed performance metrics and market trends to identify opportunities for operational improvement.
Logistics Account Executive
Total Quality Logistics (TQL)
Fort Wayne, IN
10.2023 - Current
- Voted Rookie of the Year 2024.
- Multi-time Hustler of the Week award recipient.
- Hold record for fastest customer close in office history.
- Manage logistics operations and supply chain coordination for a diverse portfolio of clients, ranging from small businesses to large enterprises, ensuring seamless and timely deliveries.
- Develop and maintain strong customer relationships, providing tailored solutions to meet unique logistics needs.
- Optimize freight management processes, reducing operational inefficiencies and enhancing client satisfaction.
- Utilize strategic problem-solving to mitigate disruptions and streamline inventory and demand planning.
Advanced Repair Agent
Geek Squad, Best Buy
Fort Wayne, IN
04.2023 - 10.2023
- Diagnosed and repaired hardware and software issues on client devices, ensuring rapid turnaround times.
- Provided expert technical support, troubleshooting system failures, and optimizing device performance.
- Delivered exceptional customer service, explaining technical issues in an accessible and solution-oriented manner.
Assistant Producer
Wave TV
Fort Wayne, IN
08.2022 - 12.2022
- Assisted in scriptwriting, video editing, and production management for live broadcasts and digital content.
- Created on-air graphics and contributed to editorial content for WANE 15's website.
- Collaborated with production teams to ensure seamless news delivery and engaging media presentations.
Advertising Assistant
Media One Group
Fort Wayne, IN
01.2020 - 04.2020
- Developed and executed advertising campaigns in collaboration with business clients.
- Assisted in website development and digital marketing strategy, optimizing online engagement.
- Coordinated media projects, leveraging creative skills to enhance brand visibility.
Education
Bachelor of Arts - Communications
Purdue University
Fort Wayne, IN05-2023
High School Diploma -
Regents International School
Pattaya, Thailand05-2018
Skills
- Logistics & Supply Chain Management
- Strategic Problem Solving
- Data Analysis & Reporting
- Freight operations
- Market analysis
- Team leadership
- Employee training
- Problem solving
- Critical thinking
- Employee development
- Shift leadership
- Schedule coordination
- Inventory control
- Verbal and written communication
- Sales & Client Relations
- Technical Support & Troubleshooting
- Microsoft Office Suite & Google Suite
- Project Management & Leadership
- Time management
- Performance coaching
- Accounting software proficiency
- Accounting information systems
- Relationship building
- Continuous improvement
Accomplishments
- $500,000+ new client revenue in first full year
- Voted 2024 "Rookie of the Year" by colleagues
- Record holder for fastest "customer close" in office
- Promoted within 2 years
Timeline
Sales Group Leader
Total Quality Logistics Inc.
11.2025 - Current
Logistics Account Executive
Total Quality Logistics (TQL)
10.2023 - Current
Advanced Repair Agent
Geek Squad, Best Buy
04.2023 - 10.2023
Assistant Producer
Wave TV
08.2022 - 12.2022
Advertising Assistant
Media One Group
01.2020 - 04.2020
High School Diploma -
Regents International School
Bachelor of Arts - Communications
Purdue University