BEN TONY
Ernakulam
Summary
Motivated and service-oriented professional with 3 years of experience in high-pressure, customer-focused environments. Eager to apply strong communication, problem-solving, and interpersonal skills in a dynamic role that values client satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Reservation Associate
TAJ Regional Reservation Office
Ernakulam
11.2024 - Current
- Managed the reservations of 5 different IHCL properties
- Ensuring all reservations are made as per the standard operating procedure and within audit parameters.
- Cross Check all OTA reservations to ensure correct rates, Commission and guest preferences.
- Call Handing through Vision software to assist and all guest queries and request
- Mail management of all the properties to ensure all mail is handled within standard time
- Ensure all reservation details and guest preferences are communicated to relevant departments to ensure the best guest experience
Self Employed
Vagamon Inn Resort
02.2024 - 11.2024
- Worked in starting up a home-stay resort in vagammon
- Took part in setting up all parts of the business from maintenance work to Building rapport with Travel agents and setting up OTA postings
- Maintained all standards required to receive certification as a home stay
Front Office Associate
Novotel Kochi Infopark
12.2022 - 02.2024
- Managed all Front desk related activities
Front Office Associate
Plumeria Lake Resort and Spa
Alleppey
09.2021 - 11.2022
- Worked in all the front desk related activities
- Formerly Vasundhara Sarovar Premier Re-branded on July 2022
Industrial Training
Kochi Marriott
11.2019 - 03.2020
- As part of college curriculum
Guest Help
INOX Theater, Mall De Goa
08.2019 - 11.2019
- Duties involved ticket checking, Guest Request handling, concession stand and Ticket Desk
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM GOA
Goa01.2021
High School Diploma -
ASSISI VIDIYANIKETHAN SCHOOL
Kochi01.2018
Skills
- Computer proficiency
- OTA platform management
- Communication skills
- Customer relationship management
- Verbal and written communication
- International client handling
- Advanced MS Office expertise
Personal Information
- Date of Birth: 06/13/00
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Place of Birth: Ernakulam
Languages
English
Native
Native
Malayalam
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Reservation Associate
TAJ Regional Reservation Office
11.2024 - Current
Self Employed
Vagamon Inn Resort
02.2024 - 11.2024
Front Office Associate
Novotel Kochi Infopark
12.2022 - 02.2024
Front Office Associate
Plumeria Lake Resort and Spa
09.2021 - 11.2022
Industrial Training
Kochi Marriott
11.2019 - 03.2020
Guest Help
INOX Theater, Mall De Goa
08.2019 - 11.2019
Bachelor of Science - Hospitality and Hotel Administration
IHM GOA
High School Diploma -
ASSISI VIDIYANIKETHAN SCHOOL