Benazir Afshan
Bangalore
Summary
Dynamic legal professional with extensive experience at Flipkart, excelling in regulatory compliance and risk management. Proven track record in reducing NPAs and enhancing operational efficiency through strategic contract negotiation and team leadership. Adept at fostering cross-functional collaboration and mentoring talent, driving significant improvements in compliance frameworks and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Flipkart Internet Pvt Ltd
Bangalore
09.2020 - 12.2024
- Successfully managed the procurement of essential licenses, including Trade License, Shop and Establishment License, FSSAI License, 365 Days License, and Contract Labor License, ensuring full regulatory compliance for Flipkart facilities.
- Actively engaged with government officials and third-party intermediaries to facilitate the timely acquisition of required licenses, enhancing operational efficiency.
- Effectively oversaw the annual renewal of licenses and managed the surrender process for licenses when facilities closed, maintaining consistent compliance.
- Provided thorough training to internal stakeholders on license display requirements and compliance, ensuring legal standards were consistently met across all business locations.
- Applied a systematic approach to license procurement and renewal, strengthening the company's overall compliance framework.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
AVP
Kinara Capital
Bangalore
12.2019 - 06.2020
- Managed legal and compliance operations across multiple states, including Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Maharashtra, and Gujarat, ensuring regulatory adherence for working capital and SME products.
- Recruited and managed third-party intermediaries and legal agencies to execute legal strategies effectively.
- Implemented legal measures to reduce non-performing assets (NPAs) and recover bad debts, contributing to the financial stability of the organization.
- Implemented data-driven decision-making practices to inform business strategy, and optimize performance metrics across all departments.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges, while simultaneously strengthening their professional skill sets.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
- Optimized team performance through effective leadership and staff development programs.
- Assisted in recruiting, hiring, and training team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Led weekly status meetings with project teams in order to track progress against milestones.
Senior Manager
Reliance Money
Bangalore
04.2018 - 12.2019
- Directed legal operations for auto loans, commercial vehicle loans, personal loans, and SME products across the zone.
- Devised and executed strategies to address NPAs, significantly reducing bad debts, and improving recovery rates.
- Ensured compliance with legal standards and regulations, protecting the company from legal risks.
- Mentored junior staff members by sharing knowledge and expertise, contributing to their professional growth, and enhancing the overall capabilities of the team.
- Assisted the human resources department in navigating complex employment law matters, reducing potential liabilities related to labor disputes.
- Established strong relationships with external counsel, enabling efficient collaboration on complex legal issues, and cost-effective services.
- Improved legal department efficiency by streamlining processes and implementing new case management systems.
- Drafted and negotiated contract agreements and transactions on behalf of the company.
- Negotiated favorable settlements in high-stakes litigation cases, saving the company significant financial resources.
- Managed a team of attorneys and paralegals, consistently meeting performance goals while maintaining high levels of employee satisfaction.
- Enhanced communication within the legal department through regular meetings, progress reports, and open dialogue, fostering a collaborative, and efficient work environment.
- Developed comprehensive compliance policies, ensuring strict adherence to industry regulations, and minimizing potential violations.
- Drafted clear and concise contracts that protected the company's interests while fostering positive business relationships with clients and partners.
- Collaborated with cross-functional teams on strategic projects, providing expert guidance on legal matters, and risk mitigation strategies.
- Attended court hearings and depositions to take notes and document the proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
Senior Manager
Tata Motors Finance Ltd
Bangalore
08.2016 - 03.2018
- Oversaw legal functions for auto loans and commercial vehicle loans across the state, ensuring compliance with local regulations.
- Hired and managed legal agencies and advocates to handle legal processes, including the execution of warrants and property attachments.
- Implemented effective legal strategies to mitigate risks and recover outstanding debts.
- Proved successful at working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations, and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Deputy Manager
Axis Bank Ltd
Bangalore
07.2012 - 06.2016
- Provided legal support for home loans, personal loans, credit cards, and commercial loans, ensuring compliance with legal requirements.
- Represented the bank in various courts, including the Magistrate Court, High Court, Consumer Court, and Arbitrator, for cases related to NPAs and cheque bounces.
- Organized and conducted Lok Adalat for the speedy disposal of cases, enhancing the efficiency of the legal process.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance, or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Liaised with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Leader
Intellect (Tata Motor Finance Ltd)
Bangalore
04.2011 - 07.2012
- Led a team responsible for executing legal actions against NPAs, improving the recovery process.
- Coordinated with legal agencies and internal departments to ensure effective legal action and compliance.
- Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals, and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards, and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained database systems to track and analyze operational data.
Senior Officer
Bajaj Finance Ltd
Bangalore
04.2009 - 03.2011
- Managed legal actions for check bounce cases under Section 138, and NPAs under the SARFAESI Act, enhancing the recovery process.
- I represented the company in various legal proceedings, ensuring effective defense and prosecution.
- Established strong relationships with key clients to maintain customer loyalty, and drive repeat business opportunities.
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
- Coached junior team members, fostering professional growth, and improving overall team performance.
- Evaluated staff performance, and provided coaching to address inefficiencies.
Team Leader
I-process Services India Pvt Ltd (ICICI Bank Ltd)
Bangalore
10.2007 - 03.2009
- Executed legal strategies to address NPAs, and recover bad debts, improving the financial health of the organization.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Conducted regular reviews of operations, and identified areas for improvement.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Masters - Business Law
National Law School
Bangalore12.2025
Masters - IPR and Technology Law
Presidency University
Bangalore07.2025
Bachelor - Law
KLE Societies Law College
Bangalore01.2007
Skills
- Legal expertise and compliance management
- Regulatory compliance
- Contract drafting
- Risk management
- Legal research
- Cross-functional collaboration
- Team leadership
- Problem solving
- Government liaison and court representation
- NPA reduction and risk mitigation
- License procurement and regulatory compliance
- Stakeholder training and development
- Interdepartmental coordination and process improvement
- Cost and contract management
- Negotiation and conflict resolution
Websites
Certification
- Labour and Industrial Law Training (MSME)
- Digital Marketing and E-commerce Training (MSME)
- Business Intelligence using Power BI - Ernst & Young Associates LLP (EY)
- Certified POSH Train The Trainer Expert - Skill Deck
- Certified Green Belt - Henry Harvin
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Manager
Flipkart Internet Pvt Ltd
09.2020 - 12.2024
AVP
Kinara Capital
12.2019 - 06.2020
Senior Manager
Reliance Money
04.2018 - 12.2019
Senior Manager
Tata Motors Finance Ltd
08.2016 - 03.2018
Deputy Manager
Axis Bank Ltd
07.2012 - 06.2016
Team Leader
Intellect (Tata Motor Finance Ltd)
04.2011 - 07.2012
Senior Officer
Bajaj Finance Ltd
04.2009 - 03.2011
Team Leader
I-process Services India Pvt Ltd (ICICI Bank Ltd)
10.2007 - 03.2009
Masters - Business Law
National Law School
Masters - IPR and Technology Law
Presidency University
Bachelor - Law
KLE Societies Law College
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