Summary
Overview
Work History
Education
Skills
Languages
Awards
Attributes
Timeline
Generic

Bendanginla Walling

BANGALORE

Summary

Dynamic Front Office Executive with proven expertise at JLL, excelling in customer service and problem-solving. Recognized for enhancing visitor management and streamlining operations. Adept in Microsoft Office, I thrive in fast-paced environments, ensuring efficiency and maintaining high standards of professionalism while anticipating client needs. Committed to delivering exceptional results.

Overview

9
9
years of professional experience

Work History

Front Office Executive

JLL
Bengaluru
06.2017 - 11.2023
  • Company Overview: Deputation: Goldman Sachs
  • Handled internal & external calls and direct enquiries to designated department or contact person following firm policy
  • Visitor's management for entry and exit
  • Handled meeting room bookings and cancelation via email/phone call and action as per user's response
  • Proficient in telephone and front-desk reception within a high and low volume environment
  • Handled visitor and employee queries or complaints and work towards resolution for the same
  • Managed busy schedules while performing general office administration duties
  • Responsible for developing cleaning schedules, inspect areas to ensure they are clean
  • Scheduled and coordinated meetings and appointments with Managers and Clients
  • Maintained stock of stationary on regular basis for the reception and supervise the inventory for the same
  • Conducted training to new joiners on end to end responsibilities
  • Oversee and supervise the work of junior staff
  • Provide polite and professional communication
  • Kept office secure by following procedure, maintaining digital and hard-copy filing system on daily, weekly & monthly basis
  • Assisted clients request from different location offices for ID cards, cabins setup, transportation, food and beverage preferences
  • Generate reports on daily, weekly & monthly basis of visitors, reception inventory, calls and room booking
  • Event Management - Coordinated Team Lunches, company-wide event which includes ensuring premises & facilities are maintained, all policies & procedures are adhered.
  • Invoice Management - Keeping track of all invoices towards payment release on time and record keeping
  • Arranging on boarding arrangement for new hires
  • Handle sensitive information in a confidential manner
  • Deputation: Goldman Sachs

Guest Service Associate

JW Marriott
Bengaluru
04.2015 - 03.2017
  • Welcomed guests and conduct check-ins and check-out in a friendly and professional manner
  • Handled operation functions, organised and maintained cleanliness of the area
  • Handled calls for reservation and queries with clear, up-to-date information on restaurants, hotel services and promotions.
  • Conducted trainings for staff
  • Scrutinized records for discrepancies, and reported any concerns to management
  • Efficiently completed closing reports, ensuring all financial data is accurate and up-to-date
  • Assisted guests regarding food and beverage menu items in an informative and helpful way
  • Complied with all hotel and company policies and procedures

Education

Bachelor of Arts (B.A) -

Pranabananda Women's College
Nagaland

Pre-University -

Christian Higher Secondary School
Nagaland

Skills

  • Communication proficiency
  • Detail orientation
  • Time management skills
  • Active listening ability
  • Customer service support
  • Problem-solving expertise
  • Initiative and adaptability
  • Emotional awareness
  • Anticipating needs
  • Multitasking skills
  • Positive attitude
  • Rapid decision making
  • Collaborative teamwork
  • Commitment to efficiency
  • Organizational capabilities
  • Proficient in Microsoft Office

Languages

  • English
  • Hindi

Awards

  • Top performer, JLL Q3 2023
  • Winner at JLL, Ovations rewards and recognition, 2022
  • Guest recognition and management appreciation

Attributes

  • Confident, articulate and professional communication skills
  • Detail oriented individual with an excellent time management skill
  • Active listener and quick learner
  • Customer support
  • Problem solver with an ability to take initiative and take it through its logical conclusions by focusing
  • Patience, flexibility, emotional intelligence and anticipates needs
  • Multitasker with a positive approach that helps me in quick decision making
  • Team player with full dedication and efficiency even under demanding circumstances
  • Organization
  • Proficient in Power Point, Outlook, MS Excel, MS Word, EMS (Event Management Software), TDS (Time Data Software)

Timeline

Front Office Executive

JLL
06.2017 - 11.2023

Guest Service Associate

JW Marriott
04.2015 - 03.2017

Bachelor of Arts (B.A) -

Pranabananda Women's College

Pre-University -

Christian Higher Secondary School

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Bendanginla Walling