Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Benedicta Pais

Benedicta Pais

Operations Manager
Pune,Maharashtra

Summary

21 years of Experience, proficient, goal oriented, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses collaborative decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Language

Work History

Program Manager

Capgemini India
Pune
04.2022 - Current
  • Responsible for I&D (insights & Data) India Business Operations, compliance & process excellence
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Identified program obstacles and communicated possible impacts to team.
  • Working closely with Delivery Unit Heads and Business Leads towards various compliance related initiatives
  • Planned and program managed Refit activity in order to ensure increased profitability
  • Maintaining & Tracking Senior Level Rotation & utilization
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with Leaders to identify business needs and requirements.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained process workflows, procedures and reports.
  • Built teams to address project goals and objectives for multiple projects.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Identified program obstacles and communicated possible impacts to team.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Sr. Manager

Capgemini India
Pune
08.2017 - 03.2022
  • Business Unit: Engineering, Research & Development, Responsible for Operational Compliance at Offshore and Onsite which has direct impact on Business Profitability
  • Managing and maintaining Key KPIs like PROR, ARVE, URVE & ADRC for the Business Unit
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional solutions to issues at hand.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Sharing detailed compliance analysis to stakeholder on a regular basis
  • Involved in End to End H1B visa process
  • Setting up best practices within the Business Unit for achieving Operational Excellence
  • Cultivated interpersonal skills by building positive relationships with others.

Resource Manager

Capgemini India
Pune
01.2013 - 07.2017
  • Business Unit: Banking, Insurance, Health Care & Life Sciences, EAS, Fulfillment of Associate requirements for Business Unit across all levels and technologies across the globe
  • Understanding requirements shared by Delivery Managers & providing in-depth fulfillment plans based on the current resource pool and by networking with Resource Managers of other BU’s
  • Provide risk assessment based on past data available which helped new projects take corrective action and plan strategies accordingly
  • Prepare systematic hiring plans and provide panel availability to ensure staffing needs of the accounts are met within the stipulated time
  • Regular connect with bench associates and understanding their issues, aspiration and ensuring they get aligned to suitable projects
  • Planning intake of Campus Associates based on the projections provided by Delivery teams
  • Ensuring the BU achieves their targeted utilization by keeping a close tab on planned/unplanned ramp downs, bench management, systematic rotation plans and project allocation ending
  • Organizing weekly Operational & Management Review meetings with Business Unit Heads & Account Delivery Heads to share updates on the open requirements, Bench status and understand upcoming Business and ramp downs
  • Prepared detailed Dashboard which includes week on week information on critical matrix and helps Dept Heads make critical decisions based on the information shared
  • Participating in important decision making for the BU with regards to existing and new customers’ resource related request
  • Involved in resource Ramp up for new/existing Customers
  • Involved in creating 13 weeks projections and analyze business trend
  • Setting best practices to ensure smooth movement of daily business activities
  • Involved in Project costing and reporting Revenue leakage
  • Planning onsite opportunities for Visa ready resources and backfilling them with suitable replacements
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Deputy Manager

 IGATE Global Solutions Ltd (Erstwhile Patni Computer Systems Pvt. Ltd)
Pune
07.2004 - 10.2012
  • Responsible for Talent Acquisition of IT professionals at all levels
  • Experienced in hiring niche and non-niche skilled associates across IT industry
  • Maintained, documented and presented progress reports to leaders.
  • Performed statistical analyses to gather data for delivery and forecast team needs.
  • Maximized resource utilization during large deal projects to uphold strict budget targets.
  • Partnered with upper management in executing functional strategies and reporting capabilities.
  • Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of open Demands.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Created reports and analyzed and interpreted data.
  • Liaised with team members, stakeholders and vendors to coordinate hiring activities & panel availability for large scale Recruitment drives

Associate

Wipro Technologies
Pune
04.2002 - 07.2004
  • Responsible for Hiring needs based on Business Requirement
  • End to end closure of Hiring activities
  • was involved in providing detailed analysis for all open demands
  • conducted Background checks on all offered candidates
  • Responsible for end to end Campus Drives

Education

MBA - Business Administration

Neville Wadia Institute of Management
Pune
06.2003 - 04.2006

Bachelors of Commerce (B.Com) - Economics

Vidya Bhavan College of Commerce
Pune
06.1999 - 04.2002

Skills

Strategic planning

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Certification

Google Data Analytics Course - Foundation

Interests

Car enthusiast, animal lover & Reading

Timeline

Google Data Analytics Course - Foundation

09-2023

Pathfinder Program (I&D Flagship Training Initiative)

06-2022

Program Manager

Capgemini India
04.2022 - Current

Successful Negotiation : Essential Strategies and Skills (University of Michigan)

10-2021

Engagement Manager - Level 1 Certification

08-2021

Sr. Manager

Capgemini India
08.2017 - 03.2022

Resource Manager

Capgemini India
01.2013 - 07.2017

Deputy Manager

 IGATE Global Solutions Ltd (Erstwhile Patni Computer Systems Pvt. Ltd)
07.2004 - 10.2012

MBA - Business Administration

Neville Wadia Institute of Management
06.2003 - 04.2006

Associate

Wipro Technologies
04.2002 - 07.2004

Bachelors of Commerce (B.Com) - Economics

Vidya Bhavan College of Commerce
06.1999 - 04.2002

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Benedicta PaisOperations Manager