Car enthusiast, animal lover & Reading
Benedicta Pais
Operations Manager
Pune,Maharashtra
Summary
21 years of Experience, proficient, goal oriented, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses collaborative decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Language
Work History
Program Manager
Capgemini India
Pune
04.2022 - Current
- Responsible for I&D (insights & Data) India Business Operations, compliance & process excellence
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
- Working closely with Delivery Unit Heads and Business Leads towards various compliance related initiatives
- Planned and program managed Refit activity in order to ensure increased profitability
- Maintaining & Tracking Senior Level Rotation & utilization
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with Leaders to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained process workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Identified program obstacles and communicated possible impacts to team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Sr. Manager
Capgemini India
Pune
08.2017 - 03.2022
- Business Unit: Engineering, Research & Development, Responsible for Operational Compliance at Offshore and Onsite which has direct impact on Business Profitability
- Managing and maintaining Key KPIs like PROR, ARVE, URVE & ADRC for the Business Unit
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional solutions to issues at hand.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Sharing detailed compliance analysis to stakeholder on a regular basis
- Involved in End to End H1B visa process
- Setting up best practices within the Business Unit for achieving Operational Excellence
- Cultivated interpersonal skills by building positive relationships with others.
Resource Manager
Capgemini India
Pune
01.2013 - 07.2017
- Business Unit: Banking, Insurance, Health Care & Life Sciences, EAS, Fulfillment of Associate requirements for Business Unit across all levels and technologies across the globe
- Understanding requirements shared by Delivery Managers & providing in-depth fulfillment plans based on the current resource pool and by networking with Resource Managers of other BU’s
- Provide risk assessment based on past data available which helped new projects take corrective action and plan strategies accordingly
- Prepare systematic hiring plans and provide panel availability to ensure staffing needs of the accounts are met within the stipulated time
- Regular connect with bench associates and understanding their issues, aspiration and ensuring they get aligned to suitable projects
- Planning intake of Campus Associates based on the projections provided by Delivery teams
- Ensuring the BU achieves their targeted utilization by keeping a close tab on planned/unplanned ramp downs, bench management, systematic rotation plans and project allocation ending
- Organizing weekly Operational & Management Review meetings with Business Unit Heads & Account Delivery Heads to share updates on the open requirements, Bench status and understand upcoming Business and ramp downs
- Prepared detailed Dashboard which includes week on week information on critical matrix and helps Dept Heads make critical decisions based on the information shared
- Participating in important decision making for the BU with regards to existing and new customers’ resource related request
- Involved in resource Ramp up for new/existing Customers
- Involved in creating 13 weeks projections and analyze business trend
- Setting best practices to ensure smooth movement of daily business activities
- Involved in Project costing and reporting Revenue leakage
- Planning onsite opportunities for Visa ready resources and backfilling them with suitable replacements
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Deputy Manager
IGATE Global Solutions Ltd (Erstwhile Patni Computer Systems Pvt. Ltd)
Pune
07.2004 - 10.2012
- Responsible for Talent Acquisition of IT professionals at all levels
- Experienced in hiring niche and non-niche skilled associates across IT industry
- Maintained, documented and presented progress reports to leaders.
- Performed statistical analyses to gather data for delivery and forecast team needs.
- Maximized resource utilization during large deal projects to uphold strict budget targets.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of open Demands.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Created reports and analyzed and interpreted data.
- Liaised with team members, stakeholders and vendors to coordinate hiring activities & panel availability for large scale Recruitment drives
Associate
Wipro Technologies
Pune
04.2002 - 07.2004
- Responsible for Hiring needs based on Business Requirement
- End to end closure of Hiring activities
- was involved in providing detailed analysis for all open demands
- conducted Background checks on all offered candidates
- Responsible for end to end Campus Drives
Education
MBA - Business Administration
Neville Wadia Institute of Management
Pune 06.2003 - 04.2006
Bachelors of Commerce (B.Com) - Economics
Vidya Bhavan College of Commerce
Pune 06.1999 - 04.2002
Skills
Strategic planning
Human Resource Management
Operations & Financial Management
Proficient in Oracle 9i & SAP
Budgeting and Business Profitability
Data analysis
Certification
Google Data Analytics Course - Foundation
Interests
Timeline
Google Data Analytics Course - Foundation
09-2023
Pathfinder Program (I&D Flagship Training Initiative)
06-2022
Program Manager
Capgemini India
04.2022 - Current
Successful Negotiation : Essential Strategies and Skills (University of Michigan)
10-2021
Engagement Manager - Level 1 Certification
08-2021
Sr. Manager
Capgemini India
08.2017 - 03.2022
Resource Manager
Capgemini India
01.2013 - 07.2017
Deputy Manager
IGATE Global Solutions Ltd (Erstwhile Patni Computer Systems Pvt. Ltd)
07.2004 - 10.2012
MBA - Business Administration
Neville Wadia Institute of Management
06.2003 - 04.2006
Associate
Wipro Technologies
04.2002 - 07.2004
Bachelors of Commerce (B.Com) - Economics
Vidya Bhavan College of Commerce
06.1999 - 04.2002