Benedict Jonathan Amanna
Summary
Enthusiastic and dedicated professional with 18 years of experience in Operations, Data Visualization, Reporting Analysis, and Customer Care. I possess a strong work ethic, integrity, and a track record of delivering quality results on time. My expertise spans from Excel to advanced Data Visualization tools and Business Intelligence solutions. I am adept at project management, maintaining business relationships, and resolving critical issues to meet business and stakeholder expectations.
My specialization in the Healthcare domain includes extensive knowledge of HL7 and FHIR standards, as well as proficiency with the Mirth Connect integration engine. I have a strong command of tools like Power BI, SQL, Restful API, and handling data in JSON and XML formats. I am committed to achieving efficiency savings and delivering quality products and services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Intelligence Analyst
Accenture Solutions Private Limited
07.2015 - Current
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Optimized data access and storage to improve performance of analytics systems.
- Collaborated with stakeholders to identify business needs and data sources.
- Maintained overall safe work environment for employee working under my span.
- Learn from team members and provide opportunities to grow from the current role.
- Evaluated employee performance and provided coaching to address inefficiencies.
MIS Reporting Analyst
Convergys
09.2009 - 07.2015
- Applied advanced Excel functions and filters to support two projects
- Used MS Excel reports and Sharepoint to create employee ranking monthly, quarterly and yearly.
- Present accuracy and performance of the each team in the project to the leadership.
- Implemented MS Excel automation techniques to quickly find variances in the quality parameters rather than doing it manually
- Create reports for the project which includes Head count and attrition on a weekly basis.
Customer Service Representative
Mphasis
05.2006 - 09.2009
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding project's operations, policies and services.
Education
BBA - Marketing
United Mission Degree College
Bengaluru, IndiaSkills
- Data Visualization
- Advanced Excel
- SQL Programming
- Power BI
- Power Query
- MIRTH Connect
- HL7
- FHIR
Certification
Google Cloud Platform - Cloud Digital Leadership Microsoft Power Platform fundamentals
Timeline
Business Intelligence Analyst
Accenture Solutions Private Limited
07.2015 - Current
MIS Reporting Analyst
Convergys
09.2009 - 07.2015
Customer Service Representative
Mphasis
05.2006 - 09.2009
BBA - Marketing
United Mission Degree College
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