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Benet H. Mathew
Safety Officer
Thrissur,KL
Summary
Dynamic Safety Officer with a proven track record at Shilpi Engineering Pvt Ltd, excelling in risk management and emergency response. Championed workplace safety initiatives, significantly enhancing compliance and fostering a proactive safety culture. Adept at hazard identification and effective communication, ensuring a secure environment for all personnel.
Overview
8
years of professional experience
2
Certifications
3
Languages
Work History
Shilpi Engineering Pvt Ltd
Safety Officer
04.2022 - 05.2024
Job overview
- Ensured strict adherence to health, safety, and environmental (HSE) standards on-site in oil and gas projects.
- Conducted regular safety audits, risk assessments, and toolbox talks to maintain a safe working environment.
- Investigated incidents, maintained compliance with industry regulations, and promoted a strong safety culture among all site personnel.
Shazaim Tech India Pvt Ltd
Technical Engineer
02.2019 - 04.2021
Job overview
- Developed and implemented technical solutions for diverse engineering challenges, including lightning protection and earthing systems.
- Ensured worker safety, compliance with technical standards, and timely project delivery within budget.
Padfent Pvt Ltd
Strategic Team Coordinator
10.2017 - 12.2018
Job overview
- Supported teams in planning and executing key projects by ensuring smooth communication, tracking progress, and helping align goals across departments.
- Worked closely with leadership to improve coordination and team performance.
HI Power Support Center LLP
Senior E-Service Associate
04.2016 - 10.2017
Job overview
- Handled and resolved customer queries and complaints for the Client via email, ensuring a high level of satisfaction and quick turnaround times.
- Provided game-related support with a focus on accuracy, empathy, and professionalism.
- Collaborated with internal teams to report bugs, escalate complex issues, and improve overall player experience.
Serco BPL
Customer Care Executive
12.2015 - 04.2016
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
MBCCETKuttikanam,Kerala, India
Bachelors in Technology from Electronics And Communications Engineering
04.2001
Seventh-Day Adventist SchoolThiruvalla, India
High School Diploma
04.2001
Skills
Workplace safety
Software
Google Workspace (Docs, Sheets, Gmail, Drive)
Helpshift (CRM for ticket handling and player support)
Python
Certification
NEBOSH
Interests
Gaming
Travel
Cricket
Badminton
Football
Timeline
Safety Officer
Shilpi Engineering Pvt Ltd
04.2022 - 05.2024
Technical Engineer
Shazaim Tech India Pvt Ltd
02.2019 - 04.2021
Strategic Team Coordinator
Padfent Pvt Ltd
10.2017 - 12.2018
Senior E-Service Associate
HI Power Support Center LLP
04.2016 - 10.2017
Customer Care Executive
Serco BPL
12.2015 - 04.2016
MBCCET
Bachelors in Technology from Electronics And Communications Engineering
04.2001
Seventh-Day Adventist School
High School Diploma
04.2001
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