BENHUR TESFU
Indianapolis,IN
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Indiana University Health
Indianapolis, IN
02.2022 - Current
- I provide IT and security support for both clinical and business systems in healthcare facilities, ensuring everything runs smoothly so patient care isn’t interrupted.
- Engaged with cybersecurity and networking teams to identify solutions for hardware, software, and access challenges.
- I help ensure our systems are set up safely and comply with all healthcare and security rules.
- I set up and maintain devices, apps, and equipment, always keeping in mind the specific requirements of healthcare work.
Interpreter (Part-Time)
Exodus Refugee Immigration Inc
Indianapolis, IN
06.2016 - Current
- I provided real-time interpretation and translated documents from English into Tigrinya and Amharic.
- I handled sensitive conversations where accuracy, confidentiality, and professionalism were crucial.
- I organized interpretation services, both in person and remotely, for different situations and settings.
AWS Support Technician
Freedom Mortgage
Indianapolis, IN
08.2021 - 09.2022
- I helped support AWS WorkSpaces virtual desktops and worked on big operating system upgrades, like moving from Windows 1803 to 20H2.
- I used tools like the AWS Management Console, Active Directory, and ServiceNow to keep our virtual environments secure and track any issues that arose.
- I worked directly with users and other teams to solve problems with access, performance, or system setup.
- During migration projects, I helped ensure our cloud environment remained stable and adhered to security best practices.
Education
Bachelor of Science - Computer & Information Science
Indiana University–Purdue University Indianapolis (IUPUI)
Indianapolis, INSkills
- Cybersecurity Operations Support
- Incident Response & Troubleshooting
- AWS Cloud & Virtual Workspaces
- Hypervisors & Virtualization
- API & Application Support (Foundational)
- Active Directory & Identity Management
- Scripting (Python – foundational)
- Networking & Protocols (TCP/IP, DNS, DHCP)
- Windows Server & Endpoint Support
- SQL & Database Operations
- Vendor Coordination & Solution Quoting
- ServiceNow Ticketing
- Healthcare IT Systems
Certification
- CompTIA (in progress / foundational knowledge)
- Python, Java, C++, JavaScript
- SQL & Relational Databases
- Windows OS, Active Directory
- AWS Cloud Platforms
- Networking & Hardware Support
LANGUAGES
English (Fluent)
Tigrinya (Native)
Amharic (Fluent)
Timeline
Information Technology Specialist
Indiana University Health
02.2022 - Current
AWS Support Technician
Freedom Mortgage
08.2021 - 09.2022
Interpreter (Part-Time)
Exodus Refugee Immigration Inc
06.2016 - Current
Bachelor of Science - Computer & Information Science
Indiana University–Purdue University Indianapolis (IUPUI)