Office 365
Immanuel Chiplin Sam S
Business Development Manager
CHENNAI
Summary
Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Business Development Manager
GDKN Corporation / TechRev/ TechRev Health
Chennai
03.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in the assigned territory.
- Generated new business through marketing initiatives and strategic plans.
Provided training on consultative selling techniques to new and existing staff members to build their expertise. - Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing the success and credibility of products and services.
- Built relationships with customers and the community to establish long-term business growth.
- Worked closely with the Digital Marketing and Content Writing team to proofread blogs, social media posts, etc...
- Worked with CEO directly as Executive Assistant and helped with the product launch.
- Coordinated with pilot participants of the newly launched product and scheduled review meetings.
- Kept track of and documented reviews/feedback from participants and created tasks to accomplish company goals for the product.
- Organized and coordinated conferences and monthly meetings with the CEO.
- Managed complex calendar scheduling with a focus on the proper allocation of executive availability.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed over 70 customer calls per day in addition to sending emails and LinkedIn inMails.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Regions primarily handled - USA and Canada
Senior Business Development Representative
Indium Software
Chennai
02.2021 - 03.2022
- Fostered positive and trusting client relationships and a professional reputation for meeting and exceeding objectives.
- Arranged potential client contacts, cultivated relationships and followed through on all service needs.
- Expanded business through effective network development, identifying new and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipelines using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Maintained updated records in CRM to meet the requirements of the sales team and GDPR.
- Managed over 80 calls per day in addition to running email campaigns and LinkedIn inMails and outreach.
- Regions handled - USA and Canada
Senior Business Development Executive
MRCC Solutions
Chennai
10.2020 - 02.2021
- Aggressively drove expansion of the MRCC brand across the US through strategic business development efforts and brand awareness initiatives.
- Assisted in targeting and opening new business locations across the continental United States.
Key Achievements: - Achieved extensive knowledge of Data Mining, Lead generation, and building pipelines via cold calling, email campaigns, and InMail campaigns on LinkedIn.
- Successfully managed over 80 customer calls per day, ensuring effective communication and relationship building.
Geographic Reach: - Managed the USA region.
Senior Sales Executive/Regional Account Manager
Zoho Corporation
Chennai
04.2016 - 04.2020
- Identified and developed new business opportunities with prospects.
- Owned full sales cycle from prospecting through closure.
- Converted viable prospects to active customers.
- Met assigned targets for profitable sales volume and strategic objectives, including cross-selling, in assigned accounts.
Key Achievements: - Successfully led full sales conversation and negotiation, resulting in transition of new clients to account management team.
- Addressed existing customer issues and questions, finding appropriate solutions to maintain business relationships.
Sales Performance: - Quarterly Target Q1 2020 - $100,000 | Achieved - $134,000.
Client Portfolio: - Worked with Zoho Desk app targeting all industries.
- Companies Onboarded: Nike, Tesla, Compusystems, MindMatrix, etc.
Geographic Reach: - Managed regions including USA, Canada, and LATAM.
Customer Support Officer / Quality Analyst
Allsec Technologies
Chennai
01.2013 - 03.2016
- Worked: Customer Service for Pay Day Loans (UK); was selected to operate as an Internal Quality Monitoring Officer for Customer Service process, since.
- Developed and maintained quality assurance procedure documentation.
- Defined and implemented quality initiatives to reduce risk.
- International voice and non-voice processes.
- This task involves:- Call Monitoring and Feedback Client Interaction (Telephone/Video Conferencing & Emailing) Creating Training Need Input along with Pareto analysis Bi-weekly session with operations and the training team to focus on repeated mark off.
- Accounts Tracker Management: To consolidate and maintain a tracker (MS Excel Workbook) for easy understanding on all accounts worked.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Region Handled - United Kingdom.
Education
MBA - Marketing
Sangai International University
Manipur 06.2020 - 2022.06
BBA - Business Administration And Management
Sangai International University
Manipur 06.2015 - 2018.05
Skills
Key account management
Timeline
Business Development Manager
GDKN Corporation / TechRev/ TechRev Health
03.2022 - Current
Senior Business Development Representative
Indium Software
02.2021 - 03.2022
Senior Business Development Executive
MRCC Solutions
10.2020 - 02.2021
MBA - Marketing
Sangai International University
06.2020 - 2022.06
Senior Sales Executive/Regional Account Manager
Zoho Corporation
04.2016 - 04.2020
BBA - Business Administration And Management
Sangai International University
06.2015 - 2018.05
Customer Support Officer / Quality Analyst
Allsec Technologies
01.2013 - 03.2016
Additional Information
- ACHIEVEMENTS: Certificate of Excellence and Quality Star award for 6 Months and 3 Months respectively at Allsec Technologies
Software
Zoho One
Google One
IELTS
Speaking - 7.5
Listening - 8.5
Reading - 9
Writing - 6.5
Overall CLB - 8
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