BENITA JEEVA S
PROJECT MANAGEMENT
Summary
A results-driven Team leader with 2 years of experience in effectively managing cross-functional teams, driving process improvements, and achieving operational excellence. Proficient at fostering a collaborative work environment, enhancing team performance, and implementing strategic plans to optimize productivity and achieve business objectives. Skilled at problem-solving, conflict resolution, and maintaining strong relationships with both internal and external stakeholders.
Overview
12
12
years of professional experience
Work History
TEAM LEAD - PROJECT COORDINATION
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
06.2022 - Current
- Managing a team of 17 project coordinators for Warner: Home Entertainment and Digital distributions.
- Ensuring optimum productivity is achieved by closely monitoring all project coordinators and by overseeing the progress of the day's deliveries.
- Attending various client calls on a daily basis to gather data on new projects, to create POAs for best execution.
- Assisting the Project Manager with IMR research to avoid incorrect quality issue tagged to the team.
- In charge of attending to and tackling escalations.
- Accountable for on-time delivery strictly respecting project milestones, procedures and client specifications.
- Proactively identifying potential issues/problems with the project, formulating responses and solutions.
- Escalating production issues to the respective leadership team and follow up until the solution is found.
- Assisting project coordinators with troubleshooting and roadblocks on their projects.
- Executing PoAs created by the team, to ensure the optimal workflows are carried out on time through production.
- Training new project coordinators by relaying information on company procedures and client specifications.
- Evaluating employee skills and knowledge regularly; training, and mentoring individuals with lagging skills.
- Participating in planning, organizing, and executing a variety of simultaneous, complex, and large-scale projects.
- Assisting Localization operations management as a subject matter expert for internal and inter-departmental initiatives
- Participating in production-related development scoping, documentation, and testing.
SUBJECT MATTER EXPERT - QC REPORTS
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
04.2021 - 06.2022
- In charge of monitoring client emails, to avoid any misses for the team.
- Scheduled and coordinated new projects with the team based on client requirements.
- Performed random audits on projects to ensure client requested quality is met, before the subtitle files are rejected by client.
- Lead calls within the team to monitor team progress and with different clients to resolve escalations.
- Designed and prepared process related documentation.
- Developed research proposals, identified research objectives, and created research plans.
SENIOR QC REPORTS SPECIALIST
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
04.2019 - 03.2021
- Performed audits on subtitle reviews of the team.
- Helped the SME with research on client specifications and guidelines, to improve better quality of subtitle files.
- Trained new employees on the requirements of the team and client specifications.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Created and managed project plans, timelines, and process.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
QAS SPECIALIST
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
03.2016 - 03.2019
- Conducted subtitle reviews on English and languages for the client.
- Ensured the English and languages files follow client requested specifications and guidelines.
- Ensured accuracy of grammar, spelling, punctuation, and intent is conveyed through subtitles.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored product standards and quality-control programs.
- Coordinated with linguists around the globe to have language contents updated, as per client request.
- Provided regular updates to leadership team on quality metrics by communicating consistency problems or production deficiencies.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
SENIOR CUSTOMER CARE EXECUTIVE (E-MAIL + SOCIAL MEDIA)
MYNTRA.COM (VECTOR E-COMMERCE PVT LTD)
05.2014 - 09.2015
- Efficiently handled customer queries/concerns through phone call, email, and chat.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Handled pre-escalation/post-escalation issues on priority queue.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Oversaw emails communication of the team through audits.
- Coordinated timely responses to online customer communication and researched complex issues.
- Assisted in training and mentoring new recruits.
- Conducted surveys to determine customer opinion of products and services.
- Played a key role in Social Media Marketing, by conducting popularity contests in Twitter/Facebook.
TELE-FUND RAISER
GREENPEACE INDIA SOCIETY
08.2011 - 04.2014
- Raised funds for the organization and the campaigns.
- Handled donor queries with diligence for the Support Services team.
- Acquired and retained donors for the Reactivation team.
- Raised awareness to public with campaign on the streets.
- Planned and implemented fundraising events to raise awareness to public.
- Created compelling presentations to promote fundraising activities to potential donors.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Cultivated relationships with existing and potential donors to increase donations.
Education
MBA - Human Resources Management
St. Joseph's Institutions (MBA Twinning Programme)
BANGALORE 04.2001 -
Bachelor in Computer Application (BCA) - Computer And Information Systems Security
SIKKIM MANIPAL UNIVERSITY
BANGALORE 04.2001 -
Skills
Strategic Thinking
Strong Analytical Skills
Project Planning
Production Monitoring
Product Management
Performance Improvement
Data Analysis
Risk Management
Strategic Planning
Work Flow Planning
Workforce Management
Policy Implementation
Performance Management
Root Cause Analysis
Extra Curriculum
- Music
- Movies
- Reading
- Travelling
- Cooking
Personal Information
- Date of Birth: 06/06/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is true to my knowledge.
Timeline
TEAM LEAD - PROJECT COORDINATION
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
06.2022 - Current
SUBJECT MATTER EXPERT - QC REPORTS
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
04.2021 - 06.2022
SENIOR QC REPORTS SPECIALIST
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
04.2019 - 03.2021
QAS SPECIALIST
DELUXE ENTERTAINMENT DISTRIBUTION INDIA PVT LTD (DIGICAPTIONS INDIA PVT LTD)
03.2016 - 03.2019
SENIOR CUSTOMER CARE EXECUTIVE (E-MAIL + SOCIAL MEDIA)
MYNTRA.COM (VECTOR E-COMMERCE PVT LTD)
05.2014 - 09.2015
TELE-FUND RAISER
GREENPEACE INDIA SOCIETY
08.2011 - 04.2014
MBA - Human Resources Management
St. Joseph's Institutions (MBA Twinning Programme)
04.2001 -
Bachelor in Computer Application (BCA) - Computer And Information Systems Security
SIKKIM MANIPAL UNIVERSITY
04.2001 -