Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Benjamin Bowman

Terre Haute

Summary

Dynamic Front End Supervisor at Kroger with a proven track record in complaint resolution and team building. Successfully coached staff to enhance customer satisfaction and fostered strong relationships, leading to improved performance. Skilled in conflict management and adept at assessing customer needs to deliver tailored solutions.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in building customer relations and problem solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Kroger
08.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Received phone calls to insure customer satisfaction and re-direct them to needed resources

Education

Associate of Science - Computer Science

Ivy Tech
Terre Haute, IN
05-2024

Skills

  • Complaint resolution
  • Conflict management
  • Team building
  • Goals and performance
  • Relationship building and management

Accomplishments


  • Supervised team of 10 staff members.
  • Awarded Big Brother of the Year by BBBS.


Certification

  • RBT - Registered Behavior Technician
  • JavaScript
  • WebDevelopment
  • CPR


Timeline

Front End Supervisor

Kroger
08.2022 - Current

Associate of Science - Computer Science

Ivy Tech

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Benjamin Bowman