Benjamin Gordon
Indianapolis
Summary
Professional in family case management with strong background in child welfare, crisis intervention, and client advocacy. Skilled in developing and implementing case plans, collaborating with interdisciplinary teams, and navigating complex family dynamics. Known for reliability, adaptability, and results-driven approach. Effective communicator with compassionate and empathetic demeanor, consistently focused on achieving positive outcomes for families.
Overview
6
6
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
10.2023 - Current
- Investigate reports of child abuse and neglect.
- Manage ongoing cases, ensuring safety and compliance with state regulations.
- Utilize Microsoft Office Suite for documentation and reporting.
- Demonstrate strong organizational and communication skills.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
- Evaluate child welfare concerns by conducting thorough home visits.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
Administrative Assistant
Indiana Department of Health
11.2022 - 10.2023
- Answered phone calls, scheduled meetings, and greeted/support visitors.
- Performed administrative tasks including filing, scanning, copying, and data entry.
- Managed scheduling and coordinated administrative projects to meet deadlines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Ryan White Scanning Specialist
CAI
04.2022 - 11.2022
- Scanned and digitized client records for the HIV Services team.
- Maintained both paper and electronic records including applications, income documents, and recertification forms.
- Coordinated the secure transfer of digitized files to State Retention systems.
- Streamlined project delivery processes, reducing completion times significantly.
- Optimized inventory management, minimizing waste and reducing costs.
General Manager of Food Service
Quest Food Management
10.2019 - 02.2022
- Oversaw ordering and inventory for a university dining hall and campus store.
- Delivered exceptional customer service to students, faculty, and staff.
- Managed budget and cost control for dining operations.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
Bachelor of Science - Behavioral Science
University of Indianapolis
Indianapolis, IN05.2022
High School Diploma - undefined
Rufus King IB High School
Milwaukee, WI05.2018
Skills
- Case Management & Client Services
- Microsoft Office Suite (Word, Excel, Outlook)
- Administrative Support
- File Digitization & Record Retention
- Time Management & Organizational Skills
- Budgeting & Inventory Control
- Customer Service
- Communication & Interpersonal Skills
- Behavioral support
- Family assessment
- Mental health support
- Family services
- Data collection
- Crisis intervention
- Child welfare
- Interviewing techniques
Timeline
Family Case Manager
Indiana Department of Child Services
10.2023 - Current
Administrative Assistant
Indiana Department of Health
11.2022 - 10.2023
Ryan White Scanning Specialist
CAI
04.2022 - 11.2022
General Manager of Food Service
Quest Food Management
10.2019 - 02.2022
High School Diploma - undefined
Rufus King IB High School
Bachelor of Science - Behavioral Science
University of Indianapolis
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