Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Gregg

Indianapolis

Summary

Enthusiastic Individual with excellent troubleshooting, customer service and analytics skills coupled with more than 16 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Demonstrated ability to mentor peers and interpret technical schematics, contributing to streamlined processes and high-quality outcomes.

Overview

18
18
years of professional experience

Work History

Owner / Operator

American Home Services, LLC
07.2023 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Field Service Technician

Loy Instrument, Inc.
07.2015 - 07.2023
  • Responded quickly to emergency maintenance requests for timely support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed field calibrations and surveys to ensure customer compliance to the Aerospace and other industry specifications.
  • Performed laboratory calibrations on a variety of temperature and electrical measurement standards.
  • Demonstrated ISO17025 calibration procedures to auditors.
  • Assisted with fabrication, installation, commission of industrial process control panels.

Machine Operations

T-Metal Works, Inc.
05.2007 - 07.2015
  • Custom fabrication of architectural and specialty metal work.
  • Operated shop machinery: press brakes, shear, roller, forklift, mig welder, band saw, drill press.
  • Assisted in training new operators, sharing knowledge of machine operations and safety protocols.
  • Boosted production quality by adhering to precise specifications and maintaining high attention to detail during machine operations.
  • Worked with variety of materials, tooling and machine operations.
  • Monitored machine operations and fixed minor malfunctions.

Education

High School Diploma -

Lawrence North High School
Indianapolois

Skills

  • Hardware and software installation
  • Troubleshooting and repair, electrical troubleshooting, multimeter usage
  • Mechanical aptitude
  • Positive attitude, courteous and professional
  • Training and mentoring
  • Power tools operation
  • Documentation and reporting
  • Schematic interpretation

Timeline

Owner / Operator

American Home Services, LLC
07.2023 - Current

Field Service Technician

Loy Instrument, Inc.
07.2015 - 07.2023

Machine Operations

T-Metal Works, Inc.
05.2007 - 07.2015

High School Diploma -

Lawrence North High School

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Benjamin Gregg