Benjamin Hazbic
Fort Wayne
Summary
Dynamic and results-oriented professional with proven customer service and problem-solving skills honed at Best Buy and The Italian Grille. Excelled in high-pressure environments, enhancing customer satisfaction and loyalty through exceptional service and teamwork. Skilled in multitasking and time management, consistently meeting challenges with a positive and proactive approach.
Overview
1
1
year of professional experience
Work History
Sales Associate
Best Buy
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Host
The Italian Grille
10.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma - General Studies
Carroll High School
Fort Wayne, IN05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Outgoing personality
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Sales Associate
Best Buy
08.2024 - Current
Host
The Italian Grille
10.2023 - 05.2024
High School Diploma - General Studies
Carroll High School
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