Ears of professional experience
Benjamin Isaac
Sales Head
Navi Mumbai,Maharashtra
Summary
Dynamic Sales and Business Development Leader with over a decade of experience driving revenue growth and leading high-performing teams in diverse industries. Proven expertise in P&L management, go-to-market strategies, and customer relationship management. Demonstrated ability to streamline operations, enhance team productivity, and achieve substantial sales increases, as evidenced by a consistent record of exceeding revenue targets and reducing customer churn.
Adept at developing strategic partnerships, launching new products, and optimizing sales processes through innovative marketing strategies. Skilled in leading cross-functional teams and implementing CRM tools to drive business expansion and growth.
Overview
14
14
4
4
Certifications
Work History
Head of Sales
Bonito Designs Private Limited
2023.09 - Current
- Responsible for P&L, GTM, revenue generation, forecasting, customer engagement, and grievance redressal.
- Led a team of sales managers, sourcing managers, designers and project managers to deliver highly personal and celebrity-curated interior designing services to customers.
- Streamlined sales and sourcing processes, resulting in enhanced efficiency and increased productivity.
- Achieved QoQ Growth of 18 - 25 % in Net Revenue by driving higher ASP and increasing conversion from 28% to 46%.
- Drove revenue of ~44 Cr in 320 deals in the last 12 months.
- Increased ASP from 8.5 Lakhs to 13.6 Lakhs and increased sales team productivity from an average of 28 deals per month to 50 deals per month.
- Thus exceeding the assigned quarterly revenue of 5 Cr by at least 20%.
- The company witnessed the highest recorded revenue with new sales records being set on Oct 23, Dec 23, and March 24.
- Drastically reduced customer churn rate from 34% in FY 22-23 to 12.6% (Oct 23 till Date) by strategically implementing an escalation matrix across multiple stages of the customer journey and introducing dedicated Customer delight champions.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Analyzed market trends to identify new opportunities for business expansion and growth.
- Introduced multiple new business models to optimize sales conversion of different buckets.
Manager - Business Development
Jio Haptik Technologies
2021.09 - 2023.09
- Spearheaded the SMB Sales Operations and took on a leadership role within the organization
- Developed and implemented strategic sales plans, resulting in increased revenue, improved customer retention, and strengthened stakeholder relationships
- Managed sales pipelines, forecasted projections to the business head, and chaired weekly Sales Standup with the Sales Team
- Inspired and motivated the sales team, fostering a collaborative culture for high performance by adopting different leadership roles like a coach, mentor, and sponsor for the sales team members
- Represented the company at D2C events, and conventions, and developed strategic partnerships
- Onboarded approximately 1000 clients individually and 4200 clients as part of the team
- POC for training sessions with partners like META, Instamojo and reseller partners like Nexus Digital and 3DM Agency
- Core team member in executing the industry-disrupting, one of its kind roadshow known as WhatsApp on Wheels (WoW) across 6 Indian cities hosted alongside Meta for D2C brands and entrepreneurs across India
- Acted as a liaison for the Sales team and set up fortnightly Sales and Product Catch-ups to enable Product Development and New Business Development, leading to a more Agile Sales Process
Global Business Development Manager
Builder.ai
2021.01 - 2021.08
- Was responsible for driving global end-to-end International Sales opportunities, negotiating agreements, and building lasting partnerships for Builder Studio
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Achieved Quarter on Quarter growth by generating $1 million in revenue
- Developed and executed sell-to and sell-through strategies, leveraging existing alliances as business partners
- Contributed to departmental hiring and delivering sales training sessions
- Key Account Management and Churn Retention.
- Collaborated with cross-functional teams to develop customized solutions addressing client needs and objectives.
Global Sales Manager
IRIS Business Services Limited
2019.09 - 2021.01
- Responsible for the growth and development of 'IRIS Carbon' in the US market, a SaaS-based customized solution catering to compliance and regulatory reporting needs
- 'IRIS Carbon' catered to all compliance and regulatory reporting needs of publicly listed companies, mutual fund houses, government agencies, etc who were governed by the United States Security Exchange Commission's adoption of the iXBRL mandate
- Achieved overall sales of over $2.5 million in less than 12 months through direct sales and partnerships
- Collaborated with the CFO, InfoSec team, Legal team, and Product team to ensure timely implementation and adoption of the platform before the Go-live deadline
- Provided regular sales forecasts, reports, and recommendations to senior leadership for informed decision-making purposes.
- Secured 3 strategic alliances with US Government agencies through prospecting, networking, and proactive business partnership initiatives resulting in a revenue of approximately $1 million.
Sales and Marketing Manager
Textronics Design Systems (India) Private Limited
2019.02 - 2019.08
- Led a 10-member sales team, driving automation techniques in Textile Design and Retail Marketing
- I had to oversee end-to-end operations, including lead generation, sales, product delivery, and implementation of the Augmented Reality-based Retail SaaS solution for Retail and Big box stores in the Indian sub-continent
- Successfully launched the product in emerging markets across Europe before
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
Operations Team Lead
Aegis Global
2018.05 - 2019.01
- Head of the Virtual Business team - HNI Segment for Reliance Mutual Funds, delivering end-to-end investor management services
- Managed a team of Relationship Managers catering to an investor base of +45000 folios and ~20,000 unique investors; with AUM worth 3600 Cr
- Responsible for generating 15 Cr+ purchases every month, while also exceeding team KPIs for new investor activations and new SIP registrations
- Conducted retention calls, retaining 40% of de-sat customers
- Maintained a customer satisfaction rate of 95% for two quarters in 2018.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
Sales Team Manager
INI Customer Services
2016.01 - 2018.02
- Managed the outsourced business unit for clients, 'Great Lakes Educational Loan Services, Inc.' and 'US Financial Freedom Center, Inc.'
- Responsible for 60 sales managers, ensuring outbound sales KPIs are met
- Exceeded client KPIs by 20% for 7 consecutive months
- Implemented cost reduction and business improvement strategies based on P&L reports
- Formulated SOPs and training documents to optimize workflow and maintain quality
- Managed the outbound sales dialer and telephony service via Exotel and Avaya.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Customer Service Team Manager
Pepperfry
2015.07 - 2016.01
- Established the customer email and chat support division - "tellus@pepperfry.com" under the guidance of the CEO.
- Developed hiring plan, process guidelines, SOPs, and Quality guidelines - Supervised a team of 3 team coaches and 45 associates
- Email helpdesk resolved over 600 customer emails and 750+ chats per day with a 98% SLA achievement rate.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
Team Leader - Training and Operations
XploreTech Global Solutions Private Limited
2012.09 - 2015.05
- Managed end-to-end sales for in-house client project 'Consumer Debtor Protection of Canada Ltd'
- Supervised a team of 4 Team Coaches, 1 Trainer, 60 onshore, and 15 offshore (Canadian) sales associates
- Generated $8 million in revenue monthly through telephonic sales
- Monitor team performance, forecast, and manage client relationships
- Acting Assistant Manager from Oct 2014 to May 2015.
Independent Business Owner
Eternity Estates - Expat Group
2010.05 - 2012.08
- Official Channel Partner for Expat Group - Dubai.
- Operated with a team of 5 closing managers and 10 tele-callers.
- Spearhead the in-house sales team, developing channel partners for projects
- Close over 180+ deals, generating approximately 10 Cr in Gross revenue.
- Recognized with the Sales Person of the Year award at the Expat Properties Annual Leadership Summit in April 2012.
Education
Master of Business Administration - MBA - Business Administration, Management and Operations
NMIMS Global
Mumbai12.2025
Bachelor's Degree - Business Administration, Management and Operations
Periyar University
Salem01.2018
Associate's Degree - Public Relations, Advertising, and Applied Communication
Welingkar Institute of Management
Mumbai 01.2016
Advanced Specialization in Documentary Photography & Photo Journalism - Photojournalism
FX School
Mumbai01.2011
Skills
- Business Development
- Team Management
- Human Resources
- Marketing Strategy
- Cross-functional Team Leadership
- Negotiation expertise
- Sales operations
- Key account growth
- Sales Coaching
- Territory Management
- Client Relationship Management
Certification
- Lean Six Sigma Application in Information Technology, Simplilearn, 1209906
- PRINCE2 Foundation Certificate in Project Management, AXELOS Global Best Practice, GR656085904BI
- PRINCE2 Practitioner Certificate in Project Management, AXELOS Global Best Practice, GR657041641BI, 05/2019, 05/2022
- Six Sigma: Green Belt, LinkedIn
Awards
Sales Person of the Year - Expat Group, 04/2012, Recognized with the Sales Person of the Year award at the Expat Properties Annual Leadership Summit in April 2012 for my contribution in closing over 180+ deals in FY 2011-2012, generating approximately 10 Cr in gross revenue.
Timeline
Head of Sales
Bonito Designs Private Limited
2023.09 - Current
Manager - Business Development
Jio Haptik Technologies
2021.09 - 2023.09
Global Business Development Manager
Builder.ai
2021.01 - 2021.08
Global Sales Manager
IRIS Business Services Limited
2019.09 - 2021.01
Sales and Marketing Manager
Textronics Design Systems (India) Private Limited
2019.02 - 2019.08
Operations Team Lead
Aegis Global
2018.05 - 2019.01
Sales Team Manager
INI Customer Services
2016.01 - 2018.02
Customer Service Team Manager
Pepperfry
2015.07 - 2016.01
Team Leader - Training and Operations
XploreTech Global Solutions Private Limited
2012.09 - 2015.05
Independent Business Owner
Eternity Estates - Expat Group
2010.05 - 2012.08
Master of Business Administration - MBA - Business Administration, Management and Operations
NMIMS Global
Bachelor's Degree - Business Administration, Management and Operations
Periyar University
Associate's Degree - Public Relations, Advertising, and Applied Communication
Welingkar Institute of Management
Advanced Specialization in Documentary Photography & Photo Journalism - Photojournalism
FX School
- Lean Six Sigma Application in Information Technology, Simplilearn, 1209906
- PRINCE2 Foundation Certificate in Project Management, AXELOS Global Best Practice, GR656085904BI
- PRINCE2 Practitioner Certificate in Project Management, AXELOS Global Best Practice, GR657041641BI, 05/2019, 05/2022
- Six Sigma: Green Belt, LinkedIn
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