Christina Mance
Lake Station
Summary
Accomplished General Manager specializing in budget oversight, staff training, and team leadership. Known for fostering strong communication and ensuring compliance, ready to leverage expertise to enhance operational efficiency and customer engagement.
Overview
26
26
years of professional experience
Work History
General Manager
Travel Centers of America
Gary
10.1999 - Current
- Directed daily operations to enhance service quality and efficiency.
- Managed staff training programs to improve team performance and customer satisfaction.
- Oversaw budget management and resource allocation for various departments.
- Implemented operational policies to ensure compliance with industry regulations.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated marketing initiatives to promote services and drive customer engagement.
- Established performance metrics to monitor staff productivity and operational effectiveness.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
River Forest Jr Sr High School
Hobart, IN06-1991
Skills
- Budget management
- Staff training
- Policy implementation
- Inventory control
- Customer relationship management
- Operational compliance
- Sales tracking
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Strategic planning
- Leadership
- Team player
- Departmental operations management
- Business development
- Staffing
- Cost reductions
- Operations oversight
- Staff training and development
- Workflow planning
- Employee scheduling
- Expense control
- Team leadership
- Verbal and written communication
- Leadership and team building
Timeline
General Manager
Travel Centers of America
10.1999 - Current
High School Diploma -
River Forest Jr Sr High School