BENJAMIN MCPHERSON
Indianapolis
Summary
Mathematics and actuarial science professional with expertise in data analysis and statistical modeling. Proven ability to leverage strong problem-solving and coding skills to drive analytical projects. Committed to contributing to data-driven teams and enhancing decision-making processes through insightful analysis.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Jacuzzi Bath Remodel
Indianapolis
05.2022 - 10.2025
- Schedule appointments for full bath replacement estimates through inbound and outbound calls, averaging 40-45 dials per hour.
- Handle rescheduling, cancellations, and resets to ensure a smooth customer experience.
- Verify customer demographics for accurate scheduling and territory alignment, averaging 40+ appointments weekly while working full-time.
- Consistently set 33% of appointments within 48 hours, improving efficiency.
- Coordinate with sales representatives, managers, and confirmers to match appointment availability and geographic coverage.
- Successfully received two raises in recognition of outstanding performance and contributions to the team.
Education
Mathematics BS - Actuarial Science
Purdue University
Indianapolis, IN12.2025
Skills
- Data analysis
- Statistical modeling
- Effective communication
- Time management
- Data management
- Dependable and responsible
- Friendly, positive attitude
- Research
Extracurricular Activities
- Actuary Club - IU Indianapolis, Member (August 2023 - August 2024)
- Actuary Club - IU Indianapolis, Vice President (August 2024 - December 2025): Organized industry professional events including Q&A sessions and company tours, increasing member participation, lead study blocks to assist members in the actuarial exam process to improve exam pass rates among new members, developed promotional initiatives to raise awareness of club events, coordinated partnerships with local firms for internships and career opportunities for club members.
Accomplishments
Available upon request.
Timeline
Call Center Representative
Jacuzzi Bath Remodel
05.2022 - 10.2025
Mathematics BS - Actuarial Science
Purdue University