Benjamin Meier
Terre Haute
Summary
Detail-oriented professional with extensive experience in customer service, emergency response, and security operations. Skilled in handling high-pressure situations, problem-solving, and delivering exceptional service while multitasking effectively. Proven ability to collaborate across teams and departments as a strong communicator. Seeking to leverage expertise in a dynamic and challenging role.
Overview
7
7
years of professional experience
Work History
EKG Tech
Union Hospital
05.2025 - 06.2025
- Keeps patients informed with procedures.
- Collect cardiovascular data for analysis.
- Monitors EKG equipment and reports any malfunctions.
Contact Center Customer Service Representative
Indiana Bureau of Motor Vehicles
01.2024 - 05.2025
- Professionally monitor customer interactions via phone and Teams chat.
- Utilize comprehensive databases to provide accurate and confidential information.
- Deliver clear instructions on BMV processes and required documentation.
- Maintain precise data entry in accordance with Contact Center guidelines.
- Demonstrate strong problem-solving, empathy, and patience when assisting distressed callers.
- Collaborate with supervisors and multiple departments to ensure customer needs are met.
- Consistently exceed BMV call standards and enhance public perception of BMV employees.
Air Traffic Controller Trainee
Federal Aviation Administration
08.2023 - 11.2023
- Completed Air Traffic Basics and Initial Tower Cab Courses at the FAA Academy.
- Gained expertise in aviation knowledge, air traffic control procedures, and aircraft separation.
911 Dispatcher & Training Coordinator
Vigo County Central Dispatch
07.2018 - 08.2023
- Managed the training of new dispatchers and maintained training programs.
- Assisted in hiring and application processes.
- Provided calm and efficient crisis intervention, including suicide prevention tactics.
- Processed emergency and non-emergency calls with accuracy and efficiency.
- Monitored multiple units and determined the best course of action in emergency scenarios.
- Utilized GPS tracking software to manage emergency response.
- Maintained detailed reports while continuously enhancing skills through training programs.
Education
Associate's Degree - Law Enforcement
Vincennes University
12.2017
Skills
- Strong communication in high-stress environments
- Rapid adaptability to new software and systems
- Exceptional multitasking and organizational abilities
- Strategic problem-solving and decision-making
- High situational awareness and crisis management expertise
Timeline
EKG Tech
Union Hospital
05.2025 - 06.2025
Contact Center Customer Service Representative
Indiana Bureau of Motor Vehicles
01.2024 - 05.2025
Air Traffic Controller Trainee
Federal Aviation Administration
08.2023 - 11.2023
911 Dispatcher & Training Coordinator
Vigo County Central Dispatch
07.2018 - 08.2023
Associate's Degree - Law Enforcement
Vincennes University
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