Benjamin Mossler
Indianapolis
Summary
Meticulous and systematic Professional with over 10 years of administrative support, 7 years of customer service skills, and 4 years of shipping/receiving experience. Bringing solid expertise in organizing, planning and clerical needs; seeks a structured and all-inclusive environment that offers potential for growth.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Coordinator
Netfor Inc.
Indianapolis, IN
05.2024 - 07.2026
- Quickly learned and retained information from KB articles for various tasks such as order processing, and executing basic technology setup
- Streamlined inbound shipment processing and coordinated communication of vital changes between departments using Microsoft Outlook, Office Suite, and G-Suite.
- Optimized shipping process for large shipments in record time.
Appointment Scheduler
Porch, inc.
Seattle, Washington
08.2022 - 02.2024
- Provided client support by booking home inspections and maintaining accurate records for 300+ home inspection companies, following up with customers to ensure timely scheduling.
- Managed 65 calls daily, responding promptly to inspectors, real estate agents, and homeowners regarding appointment scheduling requests via SMS and email.
- Utilizing various software programs such as Microsoft Office Suite, G-Suite and other scheduling software for reporting and client account management.
Inventory Specialist
Go-Puff
Indianapolis, IN
01.2021 - 08.2022
- Coordinated regular cycle counts to proactively identify potential issues.
- Managed receiving and inventory processes to maintain optimal stock levels.
- Inspected and recorded incoming and outgoing orders for accuracy in count, condition, and date.
Customer Service Representative
Residential Warranty Services
Carmel, IN
08.2017 - 12.2020
- Delivered customer service by answering calls, providing accurate product and service information, and making timely outbound calls.
- Maintained detailed records of customer interactions and transactions for efficient future reference.
- Demonstrated excellent communication skills in resolving client complaints and developed strong relationships with customers that earned me 5 star google reviews.
Education
Bachelor of Arts - Music Composition
Ball State University
Muncie, IN08.2016
Skills
- Shipping and receiving
- Shipping documentation
- Records management
- Inventory Control operations
- CRM Proficiency
- Microsoft Office Suite/G-Suite
- Pallet jack use
- Office software proficiency
- Logistics documentation
- Collaboration & Teamwork Oriented
- Warehouse Operations
Education and Training
other
Timeline
Shipping and Receiving Coordinator
Netfor Inc.
05.2024 - 07.2026
Appointment Scheduler
Porch, inc.
08.2022 - 02.2024
Inventory Specialist
Go-Puff
01.2021 - 08.2022
Customer Service Representative
Residential Warranty Services
08.2017 - 12.2020
Bachelor of Arts - Music Composition
Ball State University