BENJAMIN RASQUINHA
Mumbai
Summary
Dynamic professional with over three years in administration and operations alongside 14 years in retail customer service. Eager to bring a strong focus on efficiency and exceptional customer experience to your team. My extensive background equips me to seamlessly integrate and make immediate contributions to your organization's success.
Overview
24
24
years of professional experience
Work History
Telephone Operator
Sonam Finvest Pvt Ltd
Mumbai
03.2025 - Current
- Operated telephone switchboard to provide information, take messages and forward calls.
- Managed telephone inquiries and directed calls to appropriate departments.
- Routing calls to the correct department based on caller needs.
- Maintained accurate call logs and updated client records in the system.
Data Entry (WFH)
NCBI
Mumbai
01.2025 - 02.2026
- Converted medical journals from PDF to Word format and submitted them ahead of schedule.
Administrative Manager
BELLA ACADEMY PVT LTD
Mumbai
07.2021 - 08.2024
- Managing business administration and Operations comprising of 2 locations in Mumbai.
- Responsible for areas like Business development and the Standard operating procedure of the company with defined Quality
- Recruiting and building an effective team and providing them with effective training for the company and the service offered.
- Conceptualizing & Implementing marketing initiatives.
- Focusing on franchise-related issues from the operation perspective.
- Responsible for placing orders and making payments to vendors.
- Reconciliation of the payments and other accounts.
- Monitoring Teams KPI and KRA and suggesting areas for improvement.
BRAND REPRESENTATIVE
ETON CLOTHING CO. PVT LTD
Mumbai
10.2020 - 07.2021
- Looking after the Distribution section of the Company.
- Visiting various vendors with new product samples.
- Following up with existing vendors for their requirements and informing them about the existing offers
- Creating e-catalogs of various products.
- Maintaining stock levels and performing Quality Checks on products.
STORE IN-CHARGE
JAY AHEM MUSEUM STORE
Mumbai
07.2015 - 03.2020
- Handled 2 stores at T1C Domestic and T2 Domestic.
- Developing and Implementing the sales and service plan to meet the business requirements.
- Providing the best customer service.
- Monitoring Growth and De-Growth of sales.
- Planning Visual Merchandising of the store as part of the seasonal event.
- Coordinating with the procurement team in terms of any special customer requirement.
- Training staff with product knowledge, Artist, and the Billing system.
- Ensuring adherence to S.O.P. without any deviations.
- Motivating and Guiding the team to achieve their monthly sales targets.
- Maintaining sales and customer data of the store.
- Insuring global count of Stock.
- Analysing Staff KPI and KRA and suggesting the areas of improvement.
SR. SALES EXECUTIVE
PARK AVENUE (RAYMONDS)
Mumbai
01.2012 - 06.2015
- Looking after the in-store Visual Merchandising.
- Managing stock levels and ensuring optimum stock control in all areas of the store.
- Ensuring standards for quality and customer services are met, and responding to customer complaints and comments.
- Coordinating with the merchandising team for stock requirements.
- Maintain a record of existing & new customers for follow-up and business promotions.
- Promoting the brand with the highest standards of service.
SALES EXECUTIVE
GITANJALI LIFESTYLE LTD
Mumbai
12.2010 - 01.2012
- Handling Gitanjali Gift Store at Atria Mall.
- Interacting with Corporate customers, promoting various products of the store.
- Coordination with the gold coin's team and informing them of the Orders received online and telephonic.
- Keeping the sales track and informing the business head.
- Sending the DSR on a day-to-day basis to the concerned departments.
BEAUTY ADVISOR
TARZ (CHRISTIAN DIOR)
Mumbai
01.2007 - 11.2010
- Acting as the interface between customers and product executives.
- Promoting various products under the Christian Dior brand.
- Responsible for stock levels.
- Act as a brand representative by maintaining the highest standards of service.
STEWARD
AVION PVT LTD
Mumbai
08.2002 - 12.2006
- Assisting the F&B manager in the complete upkeep of the banquet reservations.
- Taking room service orders and suggesting items from the menu.
- Preparing the Menu for the banquets and complimentary dinner.
- Placing order requirements for the kitchen with the suppliers and stores.
- Overlooking the hotel's in-house restaurant bookings and reservations.
Education
H.S.C - 2nd Class
Maharastra Stare Board
MumbaiS.S.C - 2nd Class
Maharastra State Board
MumbaiSkills
- Innovative
- Enthusiastic
- Team Player
- Willing to Learn
Hobbies and Interests
- Music
- Soccer
Personal Information
- Date of Birth: 04/01/83
- Nationality: Indian
- Marital Status: Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Telephone Operator
Sonam Finvest Pvt Ltd
03.2025 - Current
Data Entry (WFH)
NCBI
01.2025 - 02.2026
Administrative Manager
BELLA ACADEMY PVT LTD
07.2021 - 08.2024
BRAND REPRESENTATIVE
ETON CLOTHING CO. PVT LTD
10.2020 - 07.2021
STORE IN-CHARGE
JAY AHEM MUSEUM STORE
07.2015 - 03.2020
SR. SALES EXECUTIVE
PARK AVENUE (RAYMONDS)
01.2012 - 06.2015
SALES EXECUTIVE
GITANJALI LIFESTYLE LTD
12.2010 - 01.2012
BEAUTY ADVISOR
TARZ (CHRISTIAN DIOR)
01.2007 - 11.2010
STEWARD
AVION PVT LTD
08.2002 - 12.2006
H.S.C - 2nd Class
Maharastra Stare Board
S.S.C - 2nd Class
Maharastra State Board