Benjamin Sorna Thooyan
Chennai
Summary
Results-driven Senior AR Caller known for exceptional productivity and efficiency in managing receivable accounts. Excel in negotiation, problem-solving, and customer service, ensuring disputes are resolved swiftly and payments processed promptly. Possess strong communication skills, adaptability, and teamwork capabilities, vital for excelling in fast-paced environments and maintaining positive client relations.
Overview
5
5
years of professional experience
Work History
Senior AR Caller
AGS Healthcare
Chennai
05.2023 - 08.2024
- Performed calls to customers regarding outstanding debts on their accounts and negotiated payment arrangements.
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Monitored progress against goals set by management for individual performance metrics.
- Identified opportunities to increase collections efficiency and accuracy through process improvements.
- Participated in training sessions designed to improve job knowledge and performance.
- Researched customer payment histories to identify trends or patterns that could lead to improved collection efforts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Wrote appeal letters to insurance companies for denial of claims.
AR Analyst
ASSERTIVE MEDICAL BILLING AND SOLUTIONS
Chennai
02.2022 - 03.2023
- Handled accounts payable and receivable, including invoicing and payment processing.
- Identified opportunities for improving the accuracy and efficiency of the accounts receivable process.
- Assisted in developing new procedures that improved the accuracy of accounting entries related to accounts receivable activities.
- Developed and implemented strategies for reducing overdue payments from customers.
AR Caller
AGS Healthcare
Chennai
11.2019 - 02.2022
- Performed monthly reviews of aging reports for assigned accounts.
- Processed payments from customers in a timely manner according to established procedures.
- Contacted insurance companies to check status of claim payments.
- Wrote appeal letters to insurance companies for denial of claims.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Education
Bachelor of Engineering - Mechanical Engineering
PSR ENGG COLLEGE
Sivakasi, TN04-2018
Maths Biology
Dharani Matriculation Hr.sec.school
Tirunelveli, TN04-2014
SSLC - State Board
Dharani Matriculation Hr.Sec.School
Tirunelveli, TN04-2012
Skills
- Medical terminology knowledge
- Training and mentoring
- Insurance Verification
- HIPAA Compliance
- Medical coding understanding
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Beginner
A1
Affiliations
- Conducting Fun activities in work environment
- Participating in CSR activities
- Participating in festive seasons activities
Accomplishments
- Getting scores for monthly performance
- Getting scores for Maintaining high quality
- Received an award calling Star performer for maintaining production and quality for 6 months
Timeline
Senior AR Caller
AGS Healthcare
05.2023 - 08.2024
AR Analyst
ASSERTIVE MEDICAL BILLING AND SOLUTIONS
02.2022 - 03.2023
AR Caller
AGS Healthcare
11.2019 - 02.2022
Bachelor of Engineering - Mechanical Engineering
PSR ENGG COLLEGE
Maths Biology
Dharani Matriculation Hr.sec.school
SSLC - State Board
Dharani Matriculation Hr.Sec.School
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