Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Benjamin Sorna Thooyan

Chennai

Summary

Results-driven Senior AR Caller known for exceptional productivity and efficiency in managing receivable accounts. Excel in negotiation, problem-solving, and customer service, ensuring disputes are resolved swiftly and payments processed promptly. Possess strong communication skills, adaptability, and teamwork capabilities, vital for excelling in fast-paced environments and maintaining positive client relations.

Overview

5
5
years of professional experience

Work History

Senior AR Caller

AGS Healthcare
Chennai
05.2023 - 08.2024
  • Performed calls to customers regarding outstanding debts on their accounts and negotiated payment arrangements.
  • Assisted other AR Callers with inquiries or requests related to their assigned accounts.
  • Monitored progress against goals set by management for individual performance metrics.
  • Identified opportunities to increase collections efficiency and accuracy through process improvements.
  • Participated in training sessions designed to improve job knowledge and performance.
  • Researched customer payment histories to identify trends or patterns that could lead to improved collection efforts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Wrote appeal letters to insurance companies for denial of claims.

AR Analyst

ASSERTIVE MEDICAL BILLING AND SOLUTIONS
Chennai
02.2022 - 03.2023
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Identified opportunities for improving the accuracy and efficiency of the accounts receivable process.
  • Assisted in developing new procedures that improved the accuracy of accounting entries related to accounts receivable activities.
  • Developed and implemented strategies for reducing overdue payments from customers.

AR Caller

AGS Healthcare
Chennai
11.2019 - 02.2022
  • Performed monthly reviews of aging reports for assigned accounts.
  • Processed payments from customers in a timely manner according to established procedures.
  • Contacted insurance companies to check status of claim payments.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Education

Bachelor of Engineering - Mechanical Engineering

PSR ENGG COLLEGE
Sivakasi, TN
04-2018

Maths Biology

Dharani Matriculation Hr.sec.school
Tirunelveli, TN
04-2014

SSLC - State Board

Dharani Matriculation Hr.Sec.School
Tirunelveli, TN
04-2012

Skills

  • Medical terminology knowledge
  • Training and mentoring
  • Insurance Verification
  • HIPAA Compliance
  • Medical coding understanding

Languages

Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Beginner
A1

Affiliations

  • Conducting Fun activities in work environment
  • Participating in CSR activities
  • Participating in festive seasons activities

Accomplishments

  • Getting scores for monthly performance
  • Getting scores for Maintaining high quality
  • Received an award calling Star performer for maintaining production and quality for 6 months

Timeline

Senior AR Caller

AGS Healthcare
05.2023 - 08.2024

AR Analyst

ASSERTIVE MEDICAL BILLING AND SOLUTIONS
02.2022 - 03.2023

AR Caller

AGS Healthcare
11.2019 - 02.2022

Bachelor of Engineering - Mechanical Engineering

PSR ENGG COLLEGE

Maths Biology

Dharani Matriculation Hr.sec.school

SSLC - State Board

Dharani Matriculation Hr.Sec.School
Benjamin Sorna Thooyan