Benjamin Westropp
Fort Wayne
Summary
Dynamic and results-driven professional with extensive experience at Summers Plumbing Heating and Cooling. Expert in troubleshooting and project estimation, delivering exceptional customer service while enhancing operational efficiency. Proven ability to train and mentor teams, ensuring high-quality service and compliance with industry standards. Proficient in ServiceTitan and adept at using hand and power tools.
Overview
7
7
years of professional experience
Work History
Service/Install Plumber
Summers Plumbing Heating and Cooling
Fort Wayne
01.2023 - Current
- Applied problem solving and analytical skills along with knowledge of plumbing codes to proactively diagnose customers’ problems and devise effective repair solutions
- Installed, repaired, and maintained hot/cold water systems, gas systems, fixtures, storm/sewer drainage, and other plumbing systems
- Utilized my proficiency in hand and power tools and excavation tactics to perform tasks safely and efficiently
- Facilitated the sales of home comfort equipment and repairs while informing customers of multiple financing options to ensure customer satisfaction and retention
- Supervised and trained new apprentices while streamlining the repair and installation processes
Store Manager
Strickland Brother 10 Minute Oil Change
Decatur
05.2021 - 12.2022
- Served as shop supervisor, leading repair operations on various makes and models, including diagnostics support, customer service, and vehicle maintenance items
- Developed KPIs to maintain monthly sales metrics by analyzing data to define realistic targets and provide ongoing training and feedback
- Mentored and trained technicians through the automotive repair process while monitoring workflows, quality assurance, and loss prevention
- Inspected, test evaluated, calibrated, and updated motor vehicle systems to guarantee safety, compliance, and reliability
Assistant Manager/Lead Service Technician
QuikStop Oil Lube
Fort Wayne
01.2018 - 05.2021
- Promoted to Assistant Manager after two years as general Lube Tech due to strong work ethic, efficient communication, and relentless curiosity to learn
- Enhanced customer safety by confidently performing accurate and thorough vehicle inspections and maintenance services, ensuring all work met company standards and manufacturer guidelines
- Accurately processed customer paperwork and maintained vehicle history records in the computer system, ensuring data integrity and efficient service tracking
Education
High School Diploma -
Canterbury High School
Fort Wayne, Indiana05.2019
Skills
- Lubesoft/ISI Central navigation
- Microsoft Office Suite
- Google Workspace
- Video conferencing tools
- Task management systems
- Social media proficiency
- Customer service excellence
- ServiceTitan expertise
- Hand and power tool operation
- Troubleshooting techniques
- Project estimation skills
- Job site assessment
Timeline
Service/Install Plumber
Summers Plumbing Heating and Cooling
01.2023 - Current
Store Manager
Strickland Brother 10 Minute Oil Change
05.2021 - 12.2022
Assistant Manager/Lead Service Technician
QuikStop Oil Lube
01.2018 - 05.2021
High School Diploma -
Canterbury High School
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