Benjamin Ng Sailo
Aizawl, Mizoram
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialised skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management ensuring outstanding performance in client interactions and financial resolutions. Result-oriented and motivated individual with a passion for continuous learning and innovation, eager to utilise time management and organizational skills across diverse settings. Known for leveraging analytical thinking and creativity to solve problems delivering high-impact solutions.
Overview
10
10
years of professional experience
Work History
Debt Recovery Agent
IndusInd Bank
Aizawl
02.2015 - Current
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Executed high-value transactions, maintaining strong client retention and enhancing customer satisfaction.
- Established relationships with clients, negotiating tailored arrangements to help them achieve their financial goals.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
Education
DCSA - Diploma in Computer Software Application
KCIT
Aizawl, Mizoram, IN01-2010
PCCSA - Computer Applications Development
KCIT
Aizawl, Mizoram, IN10-2009
Bachelor of Science - Biochemistry
St. Anthony's College
Shillong, Meghalaya, IN11-2008
Skills
- Focused on Achieving Objectives
- Credit Risk Assessment
- Persuasion strategies
- Issue investigation
- Client Insights Analysis
- Payment Strategy Formulation
- Payment arrangement
- Recovery techniques specialist
- Debt management
- Account auditing
Accomplishments
Honored as the Best DRA (CV & CE) for Non-Assam for the fiscal year 2017–2018 at INDUSIND BANK LTD.within the Consumer Finance Division (CFD) at the Aizawl Branch.
Languages
Mizo
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Debt Recovery Agent
IndusInd Bank
02.2015 - Current
DCSA - Diploma in Computer Software Application
KCIT
PCCSA - Computer Applications Development
KCIT
Bachelor of Science - Biochemistry
St. Anthony's College
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