A seasoned HR leader with extensive experience in managing Technology, Product, Design, Analytics and Marketing and Corporate functions across US, UK, SEA and India market
Strong track record of developing people strategies and philosophies and effectively operationalizing them across the organization
Strong understanding of startup culture, agility, and the ability to adapt quickly to evolving business needs.
Strong people management skills and demonstrated ability to collaborate with senior leadership and effectively build and lead high performance HR teams.
Demonstrated success in driving change management initiatives and fostering a positive work culture.
Overview
15
15
years of professional experience
Work History
Director HRBP
Razorpay
03.2019 - 04.2023
Led HR practices to develop, engage, retain and structure a 1180+ people technology, product and corporate teams in Bangalore, Pune and SEA.
Strategic Employee Engagement Leadership: Orchestrated comprehensive employee engagement strategies that significantly improved overall employee satisfaction and retention rates, aligning with the organization's mission and values.
Survey and Feedback Initiatives: Established data-driven insights through the implementation of regular surveys and feedback mechanisms, allowing for the continuous improvement of employee engagement strategies and the identification of pain points.
Mergers and Acquisitions Strategy: Spearheaded the development and execution of HR strategies during company mergers and acquisitions, ensuring seamless integration of personnel, culture, and operations.
Talent Management – Conceptualized and designed Talent Development strategies and programs for Razorpay. Created and oversaw professional development and career growth programs that enhanced employees' skills and engagement, like mentorship, Titan programs and succession planning, leading to higher internal promotions and reduced attrition amongst top and critical talent.
Performance Management CoE - Enhanced the performance appraisal process by incorporating self-assessments, peer reviews, and 360-degree feedback, resulting in more accurate and comprehensive evaluations.
Revamped and implemented the new Performance bonus structure for Razorpay.
Competency Framework Implementation: Introduced a competency framework to assess and develop employee skills, creating a standardized approach to talent development and succession planning.
Talent Retention: Implemented innovative talent retention programs that contributed to retaining top talent during mergers and acquisitions, preserving critical institutional knowledge and expertise.
Cost Optimization: Collaborated with cross-functional teams to identify cost-saving opportunities in the AOP planning, headcount optimization, and streamlining HR technology systems.
Cultural Alignment: Played a pivotal role in assessing and aligning Razorpay's culture values in Competency Framework Matrix, PMS and during mergers and acquisitions, fostering a unified and harmonious work environment. This led to the formation of Razorpay's Culture Committee
Diversity and Inclusion Champion: Championed diversity and inclusion efforts, fostering a more inclusive and equitable workplace culture that promoted engagement among all employees and potential candidates. Established and nurtured employee resource groups to empower employees to connect, share experiences, and contribute to a more inclusive and engaged workplace.
Data Analytics – Envisioned and created dashboards to help function heads take insightful calls on their business
Senior Associate, People Success
Symphony Talent
06.2017 - 02.2019
Collaborated with US, UK and India HR teams to lead the HR practice of all employee lifecycle processes.
Organization Change and Restructuring – Handled all HR procedures (creating offers, negotiating pay packages, band and title fitment, parity checks, HR statutory documents, insurance coverage, Onboarding formalities, for an acquisition of 140 employees of our client to the roles of Symphony Talent.
Policy Framework - Drafted and implemented all HR policies, SOP documents, Offer Letters, Relieving letters, Salary break-up computation, HR compliance and statutory documents.
Recognition and Rewards Programs: Introduced innovative recognition and rewards programs that boosted employee motivation and productivity while also aligning with budget constraints.
Data Migration - Successfully created an employee database (personal, dependents, leave information) and migrated the same to our HRMS tool with zero error
CSR Lead - successfully led ST India's CSR activities for 2 consecutive years
Associate Manager, HRM
SLK Software Services
06.2016 - 06.2017
HRBP for Enabling functions – responsible for career pathing, employee focus group discussions, engagement and retention programs.
Policy formulation – Drafted HR Policies, Handbooks, Travelers Handbooks for US and European countries (U.K., France, Germany, Poland, Italy and Turkey) for new resource deployment.
Collaborated with US HR partners for tracking and assisting employees with their W8-Ben & W9 forms for compliance and statutory mandate of the US.
Manage and drive the Corporate Onboarding Induction for new hires. Facilitated new hire’s Corporate Induction sessions on weekly basis
Coordinating with bankers and the payroll team to ensure smooth payroll processing for all New Hires
Coordinating with the ‘third party vendor’ for background verification and share information for discrepancies and insufficiencies of documents provided by new hires
Ensure all beneficiary details of employees are captured on time (PF, Gratuity, Insurances and ESI)
Sr. HR Executive
Target
06.2013 - 06.2015
Collaborated and partnered with teams and leaders from Minneapolis, USA to address Employee Relations matters with regular incident management, investigations, and the statutory & legal documentation process
Managed the HRBP process for Target Technology teams in India and Minneapolis
Talent Meetings with Managers and Directors across levels to help align career aspirations on TMs and discuss performance issues
Preparation and Presentations of Dashboards on attrition, employee engagement, team pulse and BTS (Best Team Survey) to leaders
SPOC for HR India for all expacts TMs on International assignments in terms of tracking tenure, role changes, reporting lines, budget, costing and approvals
Onboarding Team Member
JP Morgan
10.2009 - 05.2013
Facilitated new hire’s Corporate Induction sessions on weekly basis. Coordinating with bankers and the payroll team to ensure smooth payroll processing for all New Hires
Coordinating with the ‘third party vendor’ for background verification and share information for discrepancies and insufficiencies of documents provided by new hires.
Continuous engagement with candidates between the time of Offer release and joining date.
Ensure all beneficiary details of employees are captured on time (PF, Gratuity, Insurances and ESI. Preparing personal files of employees and dispatching the same for record management purposes.
Offer Letters and Reference letters generation. Tracking and assisting employees with their W8-Ben & W9 forms for compliance and statutory mandate of the US Federal Government.
Associate HRBP
Infosys Technologies
06.2008 - 03.2009
Handling employee induction for new joinees (trainees & Lateral) and on- boarding formalities for the business unit
Conducted training for engineers on “Speak Up” and “Effective Communication”
Handling employee engagement activities (Skip Level Meets, Brown Bag Lunch, Coffee with HR Sessions, one to one meetings, etc) of the unit
Handled reward and recognition for 3 DUs at unit level every quarter
Active member of unit level CSR (Corporate Social Responsibility) team
Education
Bachelors of Business Management - Human Resources Development
St. Joesph’s College of Commerce
04.2008
Skills
Startup HR Strategy Development & Execution
COE - Talent Management and Performance Appraisals
Succession/workforce planning
Talent Acquisition and Retention
Employee Relations and Engagement
HR Policies and Procedures
Culture Development
Leadership and Collaboration
Transformation and Change Management
M&A project implementation
Timeline
Director HRBP
Razorpay
03.2019 - 04.2023
Senior Associate, People Success
Symphony Talent
06.2017 - 02.2019
Associate Manager, HRM
SLK Software Services
06.2016 - 06.2017
Sr. HR Executive
Target
06.2013 - 06.2015
Onboarding Team Member
JP Morgan
10.2009 - 05.2013
Associate HRBP
Infosys Technologies
06.2008 - 03.2009
Bachelors of Business Management - Human Resources Development