Bennett Jayachandran

· Managing projects of various complexities such as tech refresh, data center builds, virtualization, application installation/upgrades, Oracle/SQL database installation/upgrades, workload migrations, P2V etc.

· Managing Fixed Price and T&M projects.

· Preparing RFP, SOW in response to RFQ.

· Followed project management methodologies like Waterfall, Agile & PRINCE 2 to manage projects.

· Prepared, tracked, & maintained various project documents like RAID log, communication plan, project plan, project status reports, PCR, lessons learnt report etc.

· Managing & controlling project scope, resources, revenue, costs against project budget, margin & baseline.

· Reviewed & managed resource utilization bringing in cost savings of

£60k per year.

· Project status reporting to project stakeholders in forums like operational review meetings, Steering Committee groups etc.

· Hold a valuable onsite experience of 1 year in UK as Project Manager.

· Managed diverse team of 25 onshore and offshore engineers like Wintel, Linux, SQL DBA, AIX and network engineers to deliver simultaneous projects in IT Infrastructure Technology areas of the Server & Storage implementation / migration, Network implementation /upgrade /migration, Data center build /upgrade /Migration, Virtualization.

• Facilitated workshops to collect project requirements and user feedback.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Negotiated and managed third-party contracts related to project deliverables.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Streamlined project initiation processes, enabling quicker transition from planning to execution.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Monitored project progress, identified risks and took corrective action as needed.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Analyzed project performance data to identify areas of improvement.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed and implemented project plans and budgets to ensure successful execution.
• Reported regularly to managers on project budget, progress, and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

· Prepared, tracked, & maintained project plan & project documentation like risk register, communication plans, capex-opex report, project status reports.

· Managed 3rd party vendor resources, hired external resources, procured required hardware to ensure successful completion of projects on time and within budget.

· Managed tech refresh & migration projects involving migration of user accounts, computer accounts, mailboxes & servers from legacy domain to new domain, data center build.

· Managed infrastructure migration which involved AD accounts, file servers, DHCP server, Printer solution, SCCM, LAN, WAN, VPN, MS Lync, Voice telephony services, End users systems.

· Project status reporting to senior Atos stakeholders like CxO’s, Department Heads etc.

· Managed transition reversibility for outgoing client. Arranged KT sessions and access handover to new vendor.

· As a Global SPOC for Atos Internal IT team, analysed unresolved tickets of Service Desk & suggested corrective measures.

• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
• Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
• Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
• Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
• Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
• Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
• Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
• Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
• Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
• Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
• Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
• Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
• Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
• Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collected, arranged, and input information into database system.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Generated reports detailing findings and recommendations.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Frequently inspected production area to verify proper equipment operation.
• Observed packing operations to verify conformance to specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Supported creation of detailed, technical financial models to value potential acquisition targets.

• SCOM 2007 R2 – Configuring, monitoring, managing alerts, adding servers to maintenance mode, managing agents, importing management packs, report generation.
• As a Team Lead for Remote Desktop Engineer team generated daily reports, handled escalated issues & drove them to closure.

• Blackberry User Administration - Blackberry user account creation, deletion, activation, 1st level of escalation point.
• Active Directory – user account creation, deletion, password reset etc.
• Exchange Server 2007- mailbox creation, deletion.
• Identifying & troubleshooting issues related to Windows OS, MS-Office, SAP-GUI, Virus Incident, Internet, and Intranet site access issues, etc.
• Imparted training to new joiners

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Managed onboarding and offboarding of employees.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Worked with users to determine areas of technology in need of improved usability.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Completed reports detailing network and systems performance and downtime issues.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Enhanced system performance by optimizing server configurations and implementing regular updates.
• Improved security measures by conducting vulnerability assessments and applying necessary patches.
• Drove continuous improvement of IT governance processes.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Enhanced employee productivity with rollout of centralized authentication system, simplifying access controls.
• Streamlined network operations, significantly reducing downtime by implementing robust monitoring tools.
• Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
• Facilitated team collaboration, setting up and maintaining project management and communication tools.
• Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
• Streamlined data management processes, leading to more efficient access and retrieval of information.
• Improved system efficiency, conducting comprehensive audits to identify and rectify performance bottlenecks.
• Achieved notable improvement in network stability by regularly updating system software and applying patches.
• Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
• Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
• Enhanced system security with deployment of advanced firewall and intrusion detection systems.
• Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.
• Reduced recovery time during system outages, meticulously developing and testing disaster recovery plans.
• Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
• Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
• Maintained rigorous compliance with industry standards by conducting regular security assessments and updates.
• Improved data integrity and reliability by designing and implementing robust backup and recovery strategy.
• Empowered users with training sessions on new software applications, enhancing productivity across departments.
• Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Installed and configured network printers and other peripheral devices.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Diagnosed and resolved hardware and software issues.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and executed resolution for network and server issues.
• Evaluated software products to determine compatibility with existing systems.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Developed and documented network policies, procedures and standards.
• Researched and recommended new technologies and strategies for improving system performance.
• Designed and evaluated WAN and LAN connectivity technologies.
• Identified and resolved network congestion issues and bottlenecks.
• Maximized system availability through development and testing of contingency plans.
• Implemented and maintained virtual private networks.
• Analyzed network traffic and performance metrics to optimize system performance.
• Led server infrastructure development, quality assurance, staging and production systems.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Devised scripts and automation tools to improve system efficiency.
• Performed network security design and integration duties.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Managed onboarding and offboarding of employees.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Worked with users to determine areas of technology in need of improved usability.
• Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
• Completed reports detailing network and systems performance and downtime issues.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Enhanced system performance by optimizing server configurations and implementing regular updates.
• Improved security measures by conducting vulnerability assessments and applying necessary patches.
• Drove continuous improvement of IT governance processes.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Enhanced employee productivity with rollout of centralized authentication system, simplifying access controls.
• Streamlined network operations, significantly reducing downtime by implementing robust monitoring tools.
• Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
• Facilitated team collaboration, setting up and maintaining project management and communication tools.
• Ensured high availability of critical systems by setting up and monitoring failover mechanisms and redundancy protocols.
• Streamlined data management processes, leading to more efficient access and retrieval of information.
• Improved system efficiency, conducting comprehensive audits to identify and rectify performance bottlenecks.
• Achieved notable improvement in network stability by regularly updating system software and applying patches.
• Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
• Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
• Enhanced system security with deployment of advanced firewall and intrusion detection systems.
• Improved operational efficiency, leveraging cloud technologies for scalable and cost-effective infrastructure solutions.
• Reduced recovery time during system outages, meticulously developing and testing disaster recovery plans.
• Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
• Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
• Maintained rigorous compliance with industry standards by conducting regular security assessments and updates.
• Improved data integrity and reliability by designing and implementing robust backup and recovery strategy.
• Empowered users with training sessions on new software applications, enhancing productivity across departments.
• Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
• Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
• Installed and configured network printers and other peripheral devices.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Diagnosed and resolved hardware and software issues.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and executed resolution for network and server issues.
• Evaluated software products to determine compatibility with existing systems.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Developed and documented network policies, procedures and standards.
• Researched and recommended new technologies and strategies for improving system performance.
• Designed and evaluated WAN and LAN connectivity technologies.
• Identified and resolved network congestion issues and bottlenecks.
• Maximized system availability through development and testing of contingency plans.
• Implemented and maintained virtual private networks.
• Analyzed network traffic and performance metrics to optimize system performance.
• Led server infrastructure development, quality assurance, staging and production systems.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Devised scripts and automation tools to improve system efficiency.
• Performed network security design and integration duties.

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
• Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Evaluated existing production processes and identified areas for improvement.
• Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
• Optimized workflow through effective resource allocation and scheduling adjustments.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Managed internal operational standards and productivity targets.
• Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
• Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
• Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
• Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
• Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
• Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Achieved on-time shipments goal by empowering employees to continued success.
• Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
• Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
• Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
• Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
• Coordinated cross-functional teams during new product launches to transition from design to manufacturing stages.
• Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
• Enhanced product quality, implementing rigorous testing phases and feedback loops for continuous improvement.
• Increased team morale and productivity by fostering inclusive and supportive work environment.
• Streamlined production processes to enhance efficiency, implementing innovative scheduling techniques.
• Developed and executed continuous improvement projects, resulting in more streamlined operations.
• Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
• Conducted performance reviews, identifying areas for development and providing constructive feedback.
• Collaborated with R&D to pilot new products, seamlessly integrating innovations into production lines.
• Enhanced production line efficiency, introducing automation tools where appropriate.
• Developed training programs for new hires, ensuring quick adaptation to production process.
• Optimized labor allocation, matching skill sets with task requirements to improve output quality.
• Improved safety standards, conducting regular training sessions and updating safety protocols.
• Negotiated with suppliers to secure cost-effective materials without compromising on quality.
• Facilitated team meetings to discuss progress and address any issues, promoting open communication.
• Oversaw inventory management, reducing waste by implementing just-in-time inventory practices.
• Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
• Maintained compliance with health and safety regulations, conducting regular audits and risk assessments.
• Implemented energy-saving measures, contributing to company's sustainability goals.
• Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
• Coordinated with cross-functional teams to ensure timely delivery of products, optimizing supply chain operations.
• Supervised ongoing daily production phases.
• Managed staff hiring, training and supervision.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Cultivated professional working relationships with peers and supervisors.
• Troubleshot equipment to reduce service calls and downtime.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Kept accurate and detailed records of personnel progress and productivity.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Coordinated project workflows for departments.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Oversaw loading and unloading of packages in warehouse.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Coordinated merchandising, promoted new products and increased brand awareness.