BENOY William
Trivandrum
Summary
Shift Coordinator and Quality Assurance professional with experience in shift supervision at Tim Hortons and quality control at Belvika. Skilled in team coordination, quality checks, and maintaining safety and operational standards in fast-paced environments.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Quality Assurance Inspector
Belvika Trade & Packaging Ltd
Scarborough
05.2023 - 07.2025
- Monitored service and product quality to meet customer expectations
- Identified service gaps and reported improvement areas to management
- Analyzed data and prepared reports to improve customer experience
- Coordinated with teams to resolve quality-related customer issues
- Maintained documentation and adherence to quality standards.
Shift Coordinator
Tim hortons
North york
07.2021 - 04.2023
- Coordinated daily shift activities to ensure staff coverage and operational efficiency.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and communicated supply needs to management.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Resolved customer inquiries promptly, ensuring high satisfaction levels during shifts.
Education
Business Administration And Management
Jaipur National University
Jaipur 04.2024 - 01.2026
Skills
- Quality control
- Data analysis
- Report generation
- Documentation management
- Team coordination
- Employee training
- Customer service
- Problem solving
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
Business Administration And Management
Jaipur National University
04.2024 - 01.2026
Quality Assurance Inspector
Belvika Trade & Packaging Ltd
05.2023 - 07.2025
Shift Coordinator
Tim hortons
07.2021 - 04.2023