Summary
Overview
Work History
Education
Skills
Timeline
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Benson Babu

Operation Manger
Trivandrum/Chennai

Summary

Results-driven Operations Manager with over 11 years of proven expertise in Anti-Money Laundering (AML), including alerts and investigation reviews, institutional client onboarding, sanctions screening, PEP and adverse media checks, as well as Level 1 and Level 2 fraud investigations. Adept at leading and mentoring high-performing teams of 120+ members to drive operational excellence and ensure full regulatory compliance. Currently serving as Operations Manager at a leading crypto firm, overseeing a team of 120+ professionals and managing six specialized AML verticals.

Overview

13
13
years of professional experience
4
4
Languages

Work History

Operations Manager

Guidehouse
04.2025 - Current
  • Manage a team of 120+ professionals for a major crypto client, overseeing day-to-day operations across multiple AML functions.
  • Overseeing AML Alerts and Investigation (60 HC), fraud investigation (20 HC), Sanctions (8 HC), MLRO Support (2 HC) and KYC Onboarding (30 HC) processes across multiple teams.
  • Leading strategic initiatives to enhance operational efficiency, risk management, and customer satisfaction.
  • Driving project delivery excellence, maintaining project schedules, budgets, and quality assurance benchmarks.
  • Oversee daily operations and provide regular project updates in client meetings.
  • Conduct one-on-one coaching sessions with team members to enhance individual and team performance.
  • Monitor and ensure consistent adherence to SLAs and compliance benchmarks.
  • Prepare detailed reports for U.S.-based directors, highlighting key challenges and actionable solutions.
  • Prepare monthly client invoices and ensure maximum billability across all AML verticals.

Assistant Manager

Guidehouse
04.2021 - 04.2025
  • Manage a team of 54+ professionals for a major crypto client, overseeing day-to-day operations across multiple AML functions.
  • Overseeing AML Alerts and Investigation (40 HC) and fraud investigation (14 HC)
  • Providing thought leadership in project management, including project planning, budgeting, resources deployment & utilization, monitoring & reporting, and risk identification & mitigation.
  • Managing project deliveries in a timely manner, facilitating seamless onsite/offshore coordination and transparent communication with all stakeholders at all phases.
  • Shouldering the responsibility of training and overseeing staff and implementing mentoring program that offered positive employee engagement.
  • Managing on-boarding process and new hire documentation for orientation.
  • Performing KYC due diligence on client's records based on the business type, risk and Geographic details.
  • Preparing and sorting Daily report, performance metrics and quality report for the team.
  • Training the team members by providing the pre check support for the cases before submission to QC.
  • Addressing the team members by taking weekly refreshers regarding the process update process and documenting knowledge gap areas.
  • Responsible for conducting the appraisal for the team members.
  • Ensure the maximum profitability of the project by effective utilization of resources.

Team Lead

Guidehouse
04.2019 - 04.2021
  • Provided leadership, guidance, and mentorship to a team of 20, fostering professional growth and a high-performance culture.
  • Facilitated seamless collaboration between cross-functional teams, ensuring timely and successful completion of project milestones.
  • Resolved conflicts between team members effectively and professionally, ensuring a positive and collaborative work environment.
  • Led the team to successfully complete all audits with zero discrepancies, ensuring full compliance with regulatory requirements.
  • Developed and implemented a real-time project metrics dashboard, providing up-to-date visibility and improving decision-making.

Quality Analyst

Guidehouse
04.2016 - 04.2019
  • Worked for one of the leading US banks as a process lead for KYC process.
  • Trained production personnel in quality assurance processes and procedures, resulting in improved quality
  • Collaborated with cross-functional teams to identify and resolve quality issues, resulting in a 100% improvement in Quality.
  • Ensure the reporting of Daily / Weekly and Monthly MIS to the respective business verticals on a timely manner.

Analyst

Tata Consultancy Services (TCS)
07.2012 - 07.2015
  • Working for Citi Mortgage Corporation as legal processor.
  • Legal specialist acts as a vital intermediate between attorneys and the bank to complete the legal proceedings on time.
  • Develop and maintain good coordination with US attorney firm for the completion of various legal actions.
  • Provide complete support for mediation option by providing required documents to Attorney.

Education

Bachelor of Science - Physics

Sree Keralavarma College
04.2001 -

Skills

Operations management

Team leadership

KPI tracking

Decision-making

Business planning

Planning and implementation

Management

Client relationships

Performance management

Employee motivation

Sanctions screening

Fraud investigation

AML Alerts & investigations

Customer Due diligence

PEP/NN Media Screening

KYC institutional boarding

Timeline

Operations Manager

Guidehouse
04.2025 - Current

Assistant Manager

Guidehouse
04.2021 - 04.2025

Team Lead

Guidehouse
04.2019 - 04.2021

Quality Analyst

Guidehouse
04.2016 - 04.2019

Analyst

Tata Consultancy Services (TCS)
07.2012 - 07.2015

Bachelor of Science - Physics

Sree Keralavarma College
04.2001 -

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