Benson Mathew
Chennai
Summary
Diligent professional with several years of experience. Well-qualified product management professional familiar with agile and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases. Experienced professional bringing several years of experience in debt collections and accounts receivable.
Overview
13
13
years of professional experience
Work History
IT Business Analyst
CMA CGM GBS Pvt Ltd
Chennai
05.2022 - Current
- Functional product support and deployment of Getpaid collection tool
- Responsible for leading the project from initiation until closure ensuring all actions are completed on-time
- Collaborated with stakeholders across departments to define requirements for new projects.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Developing detailed project plans, define timelines, teams, stakeholders, risks, and communications
- Tracking progress of projects against the defined milestones, escalating, and taking corrective actions
- Close coordination with the stakeholders involved in the project
Senior Specialist AR
Maersk Global Service Ltd
Chennai
09.2018 - 05.2022
- Handled Key client customers like Agility, DHL, Kuehne + nagel for US and UK countries
- Maintained accurate records of collection activities in database system.
- Identified opportunities for process improvement within the collections department.
- Slashed down the average work allocation time and improved timeliness using AGILE Methodology
- Pioneered as SUBJECT MATTER EXPERT and spearheaded strategic and receivables meeting with key client stakeholders of US and UK
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Created reports for management on past due accounts and delinquency rates.
Subject Matter Expert
Cognizant Technology Solutions
Chennai
06.2014 - 09.2018
- Subject matter expert in Credit control, AR-Collections,Third party collections, Refund and Cash application
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Assisted in developing training materials for new hires in the Collections Department.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Produced monthly reports detailing progress against established goals for collections activity.
- Identified potential problem accounts and developed plans of action to prevent delinquency.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
Subject Matter Expert
TCS
Chennai
12.2011 - 06.2014
- Main responsibility is to meet the SLA - To get the live cases processed by the agent within 24 hrs.
- Coordinating with the team leads for the process development and the TAT to be completed by the agent
- Handling clients calls and creating presentations and process updates
- Assisting the agents on the floor with the process
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Education
MBA - Human Resources Management
Pondicherry University
Chennai04-2014
Bachelor of Science - Computer Science
St.Thomas College, Madras University
Chennai, TN04-2011
GED -
Railway Mixed Higher Secondary School
Chennai, TN03-2008
Skills
- Project Management
- Product Support and Deployment
- Business Analysis
- Case management
- User Acceptance Testing
- Roadmap development
- Strategic Planning and Alignment
- Training and Onboarding
- Collections process improvement
- Account Management
PERSONAL SKILLS
- Adaptability
- Presence of mind
- Critical observation
- Thinking through first principles
- Creative and Innovative
- Perfectionist
PROFESSIONAL SKILLS
- Business Analysis
- Project Management
- Specialistns Speialist
- Project Risk Management
- Strategic & Operations
- Management
- Knowledge sharing and Training
- Leadership
Languages
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
IT Business Analyst
CMA CGM GBS Pvt Ltd
05.2022 - Current
Senior Specialist AR
Maersk Global Service Ltd
09.2018 - 05.2022
Subject Matter Expert
Cognizant Technology Solutions
06.2014 - 09.2018
Subject Matter Expert
TCS
12.2011 - 06.2014
MBA - Human Resources Management
Pondicherry University
Bachelor of Science - Computer Science
St.Thomas College, Madras University
GED -
Railway Mixed Higher Secondary School
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