BENSY ABRAHAM
Kerala
Summary
Committed Travel Agency Manager with a solid understanding of national and international traveling procedures with 17 years’ experience. Adept at securing deals for individual and corporate clients often with limited notice. Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Travel Consultant
Osaka Connect Dot Com Pvt Ltd
Kochi
09.2025 - Current
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Used company tools and systems to complete requests.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Stayed up to date on travel industry, policies and restrictions.
Sales Support Coordinator
Malaysia Airlines (Interglobe July 1upto 28 Feb 2023 and (Acumen Overseas PvtLtd March 23 to October
Mumbai
07.2022 - 10.2023
- Flight loads on daily basis to provide to the regional office & sales team.
- Fulfillment of reservation queries by agents/passengers i.e. Bookings, meals, seating, re- issuance, itinerary changes.
- Assist sales with backend solutions as required or escalated by agents/corporates.Adhoc group request analysis for offline submissions to close the request with justification.
- Daily Sales report. Assisting the sales team with marketing activities and social media.
- To push agents to accept higher RBD when opportunities are presented.
- Refund processing
Manager – Ticketing
GLTT INTERNATIONAL PRIVATE LIMITED
Mumbai
03.2020 - 06.2022
- Educated clients on travel routes, reservations, budget-friendly options, and services offered.
- Identified business opportunities to generate sales through corporate events, MICE, and conferences.
- Cultivated strong relationships with customers to enhance service quality.
- Assisted individuals and groups in planning and booking travel arrangements.
- Coordinated with tour operators to negotiate optimal package deals.
- Handled client inquiries via phone and email, resolving complaints promptly.
Assistant Manager- Ticketing
Lotus Tours & Travels
12.2013 - 02.2020
- Providing all the required information to the clients regarding travel routes, reservations, budget friendly travel schemes, and services offered while traveling
- Ability to identify new business opportunities & generate Sales through Corporate, MICE, Conferences, PR Events, Meetings, etc.
- Responsible to maximize sales
- Handling of Seamen Passengers along with their Visas
- Interface with customers to build solid work relationships
- Assist individuals and groups in planning, organizing, and booking travel
- Coordinate with Tour operators and Travel agencies regarding tour package choice and get the best deal from them
- Communicate appropriate information to clients regarding fares and itinerary
- Maintain client profiles for follow-up
- Collect and process payments
- Handling client inquiries on phone or through emails and finding solutions to their complaints if any
- Trained junior staff in maintaining exceptional custom service skills
- Involved with the team in planning and managing conferences
Senior Travel Consultant
Ninety Nine Travels Pvt Ltd.
04.2012 - 10.2013
- Reviewed client invoices and billing statements to ensure accuracy.
- Cultivated long-term client relationships with local business travelers.
- Negotiated travel deals for clients.
- Tracked daily deposits and prepared weekly and quarterly spreadsheets showing results.
- Procured an assortment of travel literature for in-office displays.
- Ensured that staff work areas remained presentable at all times.
- Addressed phone and email inquiries.
Deputy Manager -Travel
Varun Air Services Pvt Ltd
Mumbai
09.2010 - 03.2012
- Providing excellent customer service, addressing inquiries, and resolving any issues or concerns.
- Developing and maintaining relationships with clients, vendors, and other travel partners.
- Creating detailed travel itineraries that include flights, accommodations, transportation, tours, and activities.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Senior Travel Consultant
Gilpin Tours & Travels Management Pvt Ltd
Mumbai
04.2010 - 08.2010
- Assisting clients with planning and booking their travel arrangements.This includes researching destinations, suggesting itineraries, and handling all aspects of the booking process, such as flights, accommodations, and activities
- Keeping up-to-date on travel regulations, advisories, and industry news.
- The ability to adjust to changing travel plans, client needs, and industry trends.
Travel Consultant
Varun Air Services Pvt Ltd
01.2006 - 03.2010
- Assisted with the procurement of all necessary travel documents.
- Researched client requirements for foreign travel destinations.
- Managed travel and airline bookings.
- Oversaw office staff and tracked productivity.
- Prepared detailed travel estimates per client requests.
Education
Bachelor of Arts -
Mumbai University
Mumbai03.2006
Diploma - International Airlines & Travel Management
IITC, Mumbai
MumbaiCertification
- Certified in Amadeus & Galileo software
- MS Office – Excel / Word/ PPT specialist
- The employee of the Year 2008
- Successfully covered team leader role when Head of Operations was on leave
Accomplishments
- Worked as a Travel Consultant for 17 productive years.
- Hands-on experience in anticipating customers' needs and planning tours accordingly
- Knowledge of hotel reservations and auxiliary transportation
- Rich experience of working as a successful corporate travel consultant
- Extensive knowledge of the GDS systems (Amadeus and Galileo) and the important routine practices in the travel Office
- Considerable experience in dealing with corporate customers and walk-in customerss
- Excellent written and oral communication skills
- Ability to prioritize, multitask, and excellent time management skills
Languages
- English
- Hindi
- Malayalam
Timeline
Travel Consultant
Osaka Connect Dot Com Pvt Ltd
09.2025 - Current
Sales Support Coordinator
Malaysia Airlines (Interglobe July 1upto 28 Feb 2023 and (Acumen Overseas PvtLtd March 23 to October
07.2022 - 10.2023
Manager – Ticketing
GLTT INTERNATIONAL PRIVATE LIMITED
03.2020 - 06.2022
Assistant Manager- Ticketing
Lotus Tours & Travels
12.2013 - 02.2020
Senior Travel Consultant
Ninety Nine Travels Pvt Ltd.
04.2012 - 10.2013
Deputy Manager -Travel
Varun Air Services Pvt Ltd
09.2010 - 03.2012
Senior Travel Consultant
Gilpin Tours & Travels Management Pvt Ltd
04.2010 - 08.2010
Travel Consultant
Varun Air Services Pvt Ltd
01.2006 - 03.2010
Bachelor of Arts -
Mumbai University
Diploma - International Airlines & Travel Management
IITC, Mumbai