Berlin P Lambert
Manager - Customer Success
Bengaluru
Summary
Results-driven Operations Manager with proven success coordinating pan-India campaigns, webinars, and hybrid events across multiple cities. Skilled at both on-ground and remote coordination of sessions fireside chats, panels, roundtables and ensuring vendor readiness through pre-briefs and quality checks. Experienced in vendor onboarding, PO management, performance tracking, and delivering interim and final event reports. Strong process-driven mindset that streamlines templates and trackers; advanced in Excel, Google Sheets and MS Office, and adept at cross-functional collaboration with speakers, producers, designers, and ad-ops teams.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
7
7
Certifications
1
1
Language
Work History
Manager - Customer Success
YourStory Media, India
09.2025 - Current
- Own and deliver 40+ concurrent high-value brand campaigns (articles, videos, display ads, closed-door round tables, fireside chats, panel discussions) for clients including Myntra, EY GDS, ShipRocket, Google Hack2skill, Commvault and more.
- Manage portfolio worth nearly ₹2cr+ annually.
- Lead kick-off and briefing calls, create personal Google Sheets trackers for real-time visibility, and deliver final campaign reports within 20–24 days.
- Coordinate cross-functional teams (writers, designers, video producers, ad-ops, backend) to execute campaigns with 4–7 day article turnaround and 2-day design cycles.
Account Manager
YourStory Media, India
04.2024 - 09.2025
- Single point of contact for 40-50+ campaigns from briefing to final report, including closed-door round tables, mixers, fireside chats, panel discussions, keynotes, and large article + display packages.
- Coordinated on-ground round tables & mixers and virtual events (e.g., Shiprocket Aarambh series) end-to-end - spoke outreach, script approvals, recording scheduling, thumbnails, publishing, and promotion.
- Delivered branded videos from recording to YouTube within small period of time and design assets.
- Handled client communication, internal team briefing, minutes-of-meeting, and real-time updates across 6–10 parallel high-stake accounts.
Account Executive
YourStory Media, India
07.2023 - 03.2024
- Executed 20+ deliverables (guest articles, display ads, emailers) with strict 7–14 day content and 2-day design turnarounds.
- Supported speaker coordination, agenda updates, and publishing for client-led fireside chats, panels, and round tables.
- Maintained live trackers and prepared weekly performance reports on reach, engagement.
Brand Solution Intern
YourStory Media, India
01.2023 - 07.2023
- During my internship at YourStory Media, I assisted with client deliverables, including telecalling, internal coordination, publishing brand articles, Excel and Presentations.
- Notably, I contributed to the TechSparks app, handling floor-plan design for the app, speaker profiles & agenda updates, and real-time updates on agenda along with notifications.
- This experience taught me adaptability and the ability to excel beyond my comfort zone.
Education
Executive MBA - Executive MBA
Christ University
Bengaluru, India12.2025
Bachelor of Commerce - BCom - Finance and taxation
SAHYAJYOTHI ARTS AND SCIENCE COLLEGE
Idukki, India04.2022
12th - Business/Commerce, General in Business/Commerce
M.E.S. Higer secondary school Vandanmedu
Idukki, India04.2019
10th - 10th in 10th
M.E.S.H.S.S Vandanmedu
Idukki, India03.2019
High school - High school
Montfort school anakkara
Idukki, India03.2016
Skills
Client Relations, Build Strong Relationships, Customer Relationship Management (CRM), Account Management, Microsoft Power BI, Key Account Management, Client Services, Display Advertising, Social Media, Photography, Graphics, Graphic Design, Event Logistics, Vendor Management, Project Coordination, On-site & Remote Coordination, Pre-Event Checks & Readiness, Session Scheduling & Stakeholder Updates, Reporting & Event Summaries (Interim & Final), Trackers: Google Sheets, Excel, Coordination Tools: Slack, Trello/Asana, POs, Vendor Documentation & Payments, Quality Checks (Content/Video/Vendor Deliverables), Multicity Campaign Coordination, Stakeholder Communication & Meeting Minutes, Troubleshooting Live Event Issues
Certification
Google Digital Marketing & E-commerce Certificate, Coursera
Timeline
Manager - Customer Success
YourStory Media, India
09.2025 - Current
Account Manager
YourStory Media, India
04.2024 - 09.2025
Account Executive
YourStory Media, India
07.2023 - 03.2024
Brand Solution Intern
YourStory Media, India
01.2023 - 07.2023
Bachelor of Commerce - BCom - Finance and taxation
SAHYAJYOTHI ARTS AND SCIENCE COLLEGE
12th - Business/Commerce, General in Business/Commerce
M.E.S. Higer secondary school Vandanmedu
10th - 10th in 10th
M.E.S.H.S.S Vandanmedu
High school - High school
Montfort school anakkara
Executive MBA - Executive MBA
Christ University