Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic
Bertha P. Bamon

Bertha P. Bamon

Bengaluru

Summary

Results-driven Customer Service Representative skilled in technical troubleshooting and MS Excel. Proven ability to resolve customer inquiries and enhance satisfaction through effective communication and process improvement.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
Gurgaon
08.2024 - 02.2026
  • Assisted customers with inquiries and resolved issues promptly.
  • Educated customers on product features and services effectively.
  • Managed customer accounts and updated information accurately.
  • Handled escalated calls and provided solutions efficiently.
  • Documented customer feedback for quality assurance purposes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Process Expert

Cognizant
Hyderabad
08.2022 - 04.2024
  • Monitored customer feedback to ensure customer satisfaction with the services provided.
  • Analysed process workflows to identify areas for improvement and efficiency.
  • Documented process changes and updates to maintain accurate records.
  • Maintained accurate records regarding changes made within the organisation's processes.
  • Evaluated new technologies that could be used to enhance existing processes.
  • Collected, tracked and evaluated current business and market trend data.

Education

Bachelor of Technology - Computer Science

Jagannath University
Jaipur
06-2020

High School Diploma -

Sri Chaitanya Higher Education
Hyderabad
04-2016

Secondary School Certificate -

Kendriya Vidyalaya
Shillong
05-2014

Skills

  • MS Excel
  • Word
  • PowerPoint
  • Technical troubleshooting
  • Back end support
  • Problem solving
  • Tally

Declaration

  • I hereby declare that the above-given details are correct to the best of my knowledge

Place: Bangalore

Date: 01/27/2026

Bertha P. Bamon

Timeline

Customer Service Representative

Concentrix
08.2024 - 02.2026

Process Expert

Cognizant
08.2022 - 04.2024

Bachelor of Technology - Computer Science

Jagannath University

High School Diploma -

Sri Chaitanya Higher Education

Secondary School Certificate -

Kendriya Vidyalaya
Bertha P. Bamon