Merensungla Jamir

Dynamic Store Manager with proven expertise at Charles & Keith in data analysis and sales strategy. Successfully enhanced operational performance and customer satisfaction through effective inventory management and team leadership. Recognized for building strong customer relationships and driving sales growth.

• Received best store manager award pan India

• Won prizes in PU College for Quiz (2nd Position) and Debate (3rd Position).
• Won 1st position twice for Marathon held at Mizo Students Union Games in years 2005 & 2006.
• Certificate of Excellence for contribution towards highest sales of Spirit Airlines awarded by Aegis in September 2010.
• Accenture awarded Numero Uno (IC) for displaying commendable prowess as Business Operator in ensuring process and overall delivery excellence in October FY’14.

• Date of Birth: 09/09/84
• Religion: Christianity (Believer)

• Hindi
• English
• Khasi
• Nepali
• Mizo
• Manipuri
• Tangkhul

All the details stated above are true to the best of my knowledge.

• 15 years of experience in the international BPO industry & Analyst II Infrastructure Services.
• Excellent organizational and computational skills.
• Experience of handling both ‘voice’ and ‘non-voice’ process.
• Utmost dedication and work efficiency.
• Good communication skills, soft-spoken, better adaptability to the working environment.

• Aegis, Senior Customer Care Executive, 06/01/08, 04/30/13, US Spirit Airline (Voice Process), Answering calls for ticket booking, cancellation, modification and membership etc., Up-sale of credit cards to regular customers., Team supervisor in absence of team lead., Tool used: CITRIX.
• Accenture, Senior Process Associate, 06/01/13, 02/28/15, npower UK utility (Non voice process), Email analyst – first source contacted by customer., Customer queries related to billing, joiners, leavers, and other complaints., Web support and quick fire., Tool used: SAP & VMWARE., Google (Google Wallet US) (NonVoice process), Worked in department of Electronic Payment System (EPS) Risk & Compliance., Verifying and analyzing the customer identity., Communicate with the customer via email., Tool used: SAP.
• Hewlett Packard Enterprise, Core level 3, 11/01/15, 11/30/19, Accor Hotel (Voice Process), Accor hotel inbound calls for booking, cancellation, modification, membership, etc., Tool used: CITRIX.
• DXC Technology, Analyst II Infrastructure Services, 12/01/19, 05/31/24, Honeywell, Work for Honeywell GSD (Email Support), Create the ticket, provide the resolution or route the ticket to the resolver team with complete information., EON, Work for EON GSD (Voice Support-first contact) finds the resolution for the user by taking remote access using the KBA or route the ticket to the resolver team with complete information., ISC, Worked for ISC (Infrastructure Support Center) & ILC as a leverage support., Metlife, Worked for Metlife Analyst II Infrastructure Services (Voice Support-first contact & Chat Support) troubleshoot the user issue and try to resolve according from the KBA otherwise, route the incident to the resolver team for further assistance.