Singing
BERYL EUNICE ZIPPORAH
Team Lead
Chennai
Summary
Team Leader experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Skilled in troubleshooting, with a focus on achieving excellence and fostering professional growth. Enhanced team performance and customer satisfaction through effective mentoring and process improvement. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
8
8
years of professional experience
3
3
Language
Work History
TEAM LEAD
MERIT DATA AND TECHNOLOGY
09.2018 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Technical Support Representative
IBM, Global Business Services
03.2016 - 08.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Master of Science - COMPUTER SCIENCE
04.2001 -
Bachelor of Science - Information Technology
04.2001 -
Skills
Operations management
Interests
Hosting
Organizing Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TEAM LEAD - MERIT DATA AND TECHNOLOGY
09.2018 - Current
Technical Support Representative - IBM, Global Business Services
03.2016 - 08.2018
RMK COLLEGE OF ENGINEERING - Master of Science, COMPUTER SCIENCE
04.2001 -
DMI COLLEGE OF ENGINEERING - Bachelor of Science, Information Technology
04.2001 -
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