BESHAL MUKHERJI

Worked as a student success manager. Where my role was to take care of my pod (team) of 4. Our main objective is to nurture students to use our product SelectRight and helping students to find the right universities to go Abroad.

• As an student advisor my focus is towards students. I'm responsible for promoting and selling the programs of University to potential students, responding to inquiries from potential students on various programs.
• I worked with (Toronto School of management) for 1 year and from past 1 year I’m working for (Canadian college of Technology and Business).
• Conducted initial screening of applicants to ensure qualifications match education requirement
• I help students with all the steps to join our college, such as Application, Entrance test, Offer of Admission, payment, Enrollment and Visa assistance through a partnered Visa consultant like (One Vasco, World Gates, etc).
• Advised students individually and in groups on academic programs for individual interests.
• Pointed students to relevant information about academic and personal support services available on campus.

• Synchrony is the largest provider of credit card services and credit card provider in United states for companies like PayPal, Amazon, shop HQ,Google, Walmart, Gap, Banana Republic, Athlete Visa, Old Navy, etc.
• I worked as a Senior customer representative for clients such as Amazon credit card services, Google, Shop HQ, GAP, Banana Republic, Old Navy, etc.
• My job was to take good care of my customer with their payments, promotion, reward points, late fees, disputes, fraud charges, opening and closing accounts, etc
• Monitored customer feedback data and identified areas of improvement.
• Analyze customer needs and developed customized solutions to meet those needs
• Adjusted bills and refunded money to resolve customers' service or billing complaints. During the Covid 19.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• I worked with Fever 94.3 FM as a Sales associate and we were trained to approach small scale business and explain them the importance of advertisement and pitching them to advertise their business in Radio.
• Meanwhile in this role i have made good contacts such as Mahavir motors, PlaytoGrow, Mangatrai Jewelers, Beyousalon
• I used to deal with on-ground activities such as live shows, gated community events, road shows, etc
• Assisted customers with product selection, sizing, and styling
• Provided accurate information about products, prices, and services
• Attended weekly team meetings to review performance goals and objectives.