Beth Shaw
Bloomfield
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Successful at troubleshooting problems and building solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
19
19
years of professional experience
Work History
DCH Clinic Repectionist
Daviess Community Hospital
Washington
10.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling using electronic health record systems.
- Verified patient insurance information for accuracy and completeness.
- Maintained organized patient files and updated records as needed.
- Assisted medical staff by preparing necessary documentation for patient visits.
- Handled incoming calls, providing information and answering inquiries effectively.
- Coordinated communication between patients and healthcare providers efficiently.
- Ensured a clean and welcoming reception area for all visitors.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
- Filed medical forms such as lab results and physician reports in patient charts.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Protected patients by observing strict HIPAA guidelines.
Health Information Operation Supervisor
Datavant
Phoenix
05.2016 - 09.2025
- Boosted production with automation to achieve objectives with lower material and time requirements.
- Improved processes to reduce bottlenecks, streamline workflows, and optimize scheduling for business teams.
- Protected organization in the event of emergencies with well-planned crisis management strategies.
- Optimized data and documentation to support accurate business forecasting.
- Collaborated with cross-functional departments to maximize productivity, improve performance, and streamline processes.
- Coordinated with HR department in recruiting, interviewing, and hiring.
- Trained new employees on company policies, procedures, and software systems.
- Conducted performance evaluations and provided constructive feedback for employee growth.
- Identified areas of improvement in team performance and implemented necessary changes.
- Managed team schedules, delegated tasks, and monitored performance metrics to ensure efficiency and quality.
- Supported business operations by preparing and developing training documentation.
- Trained staff in job roles, business policies, and industry best practices.
Hairstylist
Self
Muncie
08.2006 - 06.2015
- Built and preserved strong client relationships to increase return visits.
- Trained new staff members on salon procedures, policies, and styling techniques.
- Maintained client records, appointments, schedule, and hair products and tools inventory.
- Attended trade shows and conferences to network with other professionals.
- Utilized social media platforms to showcase completed styles, promoting salon's services to potential clients.
- Stayed up-to-date with current trends in hairstyling industry through continuous education courses.
- Offered consultations, catered recommendations, and advised clients on salon services and pricing to help with budget, haircare health, products, and other add-on treatments and services.
Education
Cosmetology -
Amber Beauty School
Muncie, INHigh school or equivalent -
Jay County High School
Portland, INSkills
- Management of operations
- Administration expertise
- Analytical skills
- Audit processes
- Issue resolution
- Improvement initiatives
- Communication proficiency
- Employee training and development
- Clerical support
- Microsoft office
- Electronic medical records
- Petty cash management
- EMR / EHR
- Insurance verifications
- Front desk operations
- Office administration
- Co-payment collection
- HIPAA compliance
Timeline
DCH Clinic Repectionist
Daviess Community Hospital
10.2025 - Current
Health Information Operation Supervisor
Datavant
05.2016 - 09.2025
Hairstylist
Self
08.2006 - 06.2015
Cosmetology -
Amber Beauty School
High school or equivalent -
Jay County High School