Hi, I’m
Bethshiba Joseph
Customer success Expert
Pune
Summary
Results-driven Corporate Professional with over 15 years of progressive experience in the IT Sales domain, specializing in business development, strategic account management, and market research. Proven track record of driving revenue growth through client acquisition, relationship management, and tailored solution selling. Adept at leading cross-functional teams, executing go-to-market strategies, and leveraging deep industry knowledge to identify new business opportunities. Recognized for strong analytical skills, strategic thinking, and a collaborative approach to achieving organizational goals.
Overview
16
years of professional experience
3
Languages
Work History
Digitalzone PVT.LTD
Campaign Execution Rep
10.2023 - Current
Job overview
- Led the complete lifecycle of RFP processes, including requirements analysis, proposal strategy, content development, review cycles, and final submission.
- Collaborated with cross-functional teams (sales,operations) to gather inputs and ensure proposal compliance and competitiveness.
- Manage proposal timelines, task assignments, and version control to deliver high-quality submissions within tight deadlines.
- Support pricing strategy development and assisted in preparing cost proposals in collaboration with the leadership team.
- Enhanced customer lifetime value by utilizing targeted proposals.
- Enhanced customer loyalty through persistent engagement.
- Identified and eliminated obstacles in customer success journeys.
- Created strategies to enhance customer success with playbook.
- Client Interaction Post Campaign is live ( Contract Making Delivery,Billing etc)
Ziff Davis Performance Marketing Ltd.
Sr. Customer Success executive
06.2020 - 03.2023
Job overview
- Led the complete lifecycle of RFP processes, including requirements analysis, proposal strategy, content development, review cycles, and final submission.
- Collaborated with cross-functional teams (sales,operations) to gather inputs and ensure proposal compliance and competitiveness.
- Manage proposal timelines, task assignments, and version control to deliver high-quality submissions within tight deadlines.
- Support pricing strategy development and assisted in preparing cost proposals in collaboration with the leadership team.
- Enhanced customer lifetime value by utilizing targeted proposals.
- Enhanced customer loyalty through persistent engagement.
- Identified and eliminated obstacles in customer success journeys.
- Created strategies to enhance customer success with playbook.
- Client Interaction Post Campaign is live ( Contract Making Delivery,Billing etc)
Demand Matrix
Campaign Manager
12.2018 - 03.2019
Job overview
- Worked as Campaign Manager taking care of the team people generating Lead for Webinar & Telesales, content syndication campaign, BANT campaign, CCL, Live Seminar, Appointment generation.
- Contact. Discovery through LinkedIn, Data.com, Insideview, Google etc.
Skillhat Bizol
Sr. Research Analyst
08.2018 - 12.2018
Job overview
- Working as Campaign Manager, taking care of the team people generating Lead for Webinar & Telesales, content syndication campaign, BANT campaign, CCL, Live Seminar, Appointment generation.
- Doing Contact. Discovery through LinkedIn, Data.com, Insideview, Google etc.
Flexisales Marketing
Sr. Research Analyst
08.2016 - 07.2018
Job overview
- Working as Sr RA generating Lead for Webinar & Telesales, content syndication campaign, campaign, BANT campaign, CCL, Live Seminar, Appointment generation.
- Doing Contact. Discovery through LinkedIn, Data.com, Insideview, Google etc.
Vodafone Mini More and Distribution centre
Retailer Customer Executive
02.2015 - 08.2016
Job overview
- Assisting retailers with the distribution of sim cards and help them activating and de-activating the sim cards.
- Handling bill payments for prepaid and postpaid retailers and customers.
Capita Pvt Ltd
Sr. Customer Service Advisor
03.2013 - 02.2015
Job overview
- Work independently and be responsible to the Unit Manager in carrying out tasks (phone calls) to provide clients efficient customer service and practical solutions.
- Assisting customers with processing order and help them with any question related to the products.
- Work as an efficient team member in upgrading the overall team performance.
HOV AR Management Services
Customer Service Representative
12.2008 - 03.2010
Education
Swami Vivekanand College of distance education
Bachelor of Arts from Economics
National Institute of Open School
HSC
National Institute of Open School
SSC
Skills
Rapid skill acquisition
Timeline
Campaign Execution Rep
Digitalzone PVT.LTD
10.2023 - Current
Sr. Customer Success executive
Ziff Davis Performance Marketing Ltd.
06.2020 - 03.2023
Campaign Manager
Demand Matrix
12.2018 - 03.2019
Sr. Research Analyst
Skillhat Bizol
08.2018 - 12.2018
Sr. Research Analyst
Flexisales Marketing
08.2016 - 07.2018
Retailer Customer Executive
Vodafone Mini More and Distribution centre
02.2015 - 08.2016
Sr. Customer Service Advisor
Capita Pvt Ltd
03.2013 - 02.2015
Customer Service Representative
HOV AR Management Services
12.2008 - 03.2010
National Institute of Open School
HSC
National Institute of Open School
SSC
Swami Vivekanand College of distance education
Bachelor of Arts from Economics
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