Beulah Arulraj
Chennai
Summary
Dynamic and results-driven Training Manager cum EOS Implementor with extensive experience in medical billing, compliance, and team development. Proven expertise in creating and delivering training programs, ensuring regulatory compliance, and fostering workplace safety and inclusivity as a member of the BCP and POSH committees. Certified by AAPC as a Professional Biller (CPB), with deep knowledge of revenue cycle management, insurance billing, and denial resolution. Passionate about process improvement, staff empowerment, and driving organizational success through effective leadership. Proven ability to align leadership teams, drive organizational clarity, and streamline processes using the EOS framework.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Manager & EOS Implementor
Saisystems Health
06.2021 - Current
- Designed and implemented comprehensive training programs for medical billing staff, ensuring adherence to industry standards and regulations
- Conducted needs assessments to identify skill gaps and developed targeted training solutions
- Delivered training sessions on medical billing systems, claim submission processes, denial management, and coding compliance
- Monitored staff performance and provided ongoing coaching to improve efficiency and accuracy
- Maintained up-to-date training materials aligned with changes in coding systems, payer requirements, and regulatory guidelines
- Collaborated with leadership to align training objectives with organizational goals
- Implemented the EOS framework to align leadership teams and optimize organizational performance
- Facilitated workshops to define core values, set the company vision, and create strategic plans
- Established accountability charts, Scorecards, and Rocks to ensure team alignment and goal achievement
- Managing a set of trainers who are responsible for NHT and process related competencies
- POSH Committee Member
- Ensured compliance with the Prevention of Sexual Harassment (POSH) Act by developing and implementing workplace policies
- Conducted awareness programs and training sessions for employees to promote a respectful and safe work environment
- Investigated complaints, maintained confidentiality, and facilitated resolution processes in line with legal and ethical standards
- Regularly reviewed and updated policies to ensure alignment with evolving legal and regulatory requirements
- Collaborated with HR and leadership teams to build an inclusive and harassment-free workplace culture
- BCP Committee Member
- Developed and maintained the organization’s Business Continuity Plan (BCP) to ensure operational resilience during disruptions
- Conducted risk assessments and identified critical functions to establish continuity strategies
- Led disaster recovery drills and simulations to test the effectiveness of the BCP
- Coordinated with cross-functional teams to ensure seamless implementation of contingency measures
- Provided regular updates to leadership on potential risks and recommended mitigation strategies
Training Manager & Business Development
The Nine Training Center
01.2020 - 03.2021
Senior Trainer
Omega Healthcare Services
06.2018 - 09.2019
RCM Trainer
Navigant BPM Pvt Ltd
08.2016 - 02.2018
Senior Process Executive
Access Health care services
04.2014 - 08.2016
Account Executive
Ajuba Private Solutions Limited
04.2013 - 03.2014
Senior Process Executive
Cognizant Solutions Limited
09.2010 - 03.2013
Education
Bachelor of Science - Computer Science
Women’s Christian College
Chennai, Tamil Nadu01.2009
Skills
- Revenue Cycle Management (RCM)
- Training & Development Programs
- Compliance with HIPAA and Other Healthcare Regulations
- Employee Onboarding & Continuous Education
- Leadership & Team Management
- Performance Assessment & Improvement
- Process Optimization & Documentation
- Communication & Interpersonal Skills
- Change Management & Stakeholder Engagement
- EOS Framework Implementation (Vision, Traction, Accountability)
- Strategic Planning & Execution
- Leadership Coaching & Alignment
- POSH Compliance & Workplace Ethics
- Business Continuity Planning (BCP) & Risk Mitigation
Accomplishments
- Received consistently 3 times as a 'Star Supporter Award' from the last company. (10/01/19 - 06/01/19)
- Received Three WAH Awards. (Customer Service calls Handling 100 % in Target and Quality.)
- Received PHEONIX Award. (Appreciated by Client for handling Customer service.)
- Received Ultimate Team Player Award in Saisystems Health.
Certification
AAPC : CPB Certified
Timeline
Training Manager & EOS Implementor
Saisystems Health
06.2021 - Current
Training Manager & Business Development
The Nine Training Center
01.2020 - 03.2021
Senior Trainer
Omega Healthcare Services
06.2018 - 09.2019
RCM Trainer
Navigant BPM Pvt Ltd
08.2016 - 02.2018
Senior Process Executive
Access Health care services
04.2014 - 08.2016
Account Executive
Ajuba Private Solutions Limited
04.2013 - 03.2014
Senior Process Executive
Cognizant Solutions Limited
09.2010 - 03.2013
Bachelor of Science - Computer Science
Women’s Christian College
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