Beulah G Paul

Voice & Non-Voice Process (North America)

ERC is the first point of contact for Employees, Managers and the HR community in Amazon when they need any help with their pay, attendance, timecards, policy etc

Roles and Responsibilities

• Receive & log all queries received through phone & email in Panorama /Trouble Ticketing tool.
• Responsible to work on Panorama/Ticketing tools to resolve the queries received from the employee.
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhering to defined processes and ensuring delivery in accordance with set quality standards.
• Providing thorough knowledge of policies & processes for multiple Customers group.
• Ensuring the Service level are achieved always for HRS processes.
• Following Integrity and discretion in dealing with sensitive information and ensuring data privacy always.
• Taking ownership for query resolution and individual metric

US Healthcare for Optum Global Solutions(client)

Roles & responsibilities :-

• I keep a record of all the events taking place at various locations, prepare quotations/proforma invoice prior to the day of event.
• Make bank transactions (transfers) for various vendors, event coordinators for various expenditures of the event.
• Also keep a record of all the expenditures for the event and then analyze and prepare the final invoice for the client.
• Conversing with the client for their various requirements for the event on call, prepare checklist and making arrangements via various vendors for the provision of the same.
• Preparing a final invoice with supportings and sending it via email and post to the client and following up on the same.
• Ensuring timely payments are being made by the clients by following up via calls and email.
• Reviewing and confirming the invoice of the vendors and deducting TDS if necessary and making payments to them.
• Preparing and reviewing the salaries to be credited to the employees every month and ensuring the advances taken are being deducted.
• Review the event expenditures form, confirm and transfer the final amount to the event coordinators and keep a record of the same.
• Transfer the Salaries of the employees every month.

Typist for NEET (question papers) Tutors.