BEVERLY COOK

Processed customer complaints by providing alternative solutions and answering inquiries.

Communicated inventory needs to supervisors while verifying supplies prior to order completion.

Informed customers via email and telephone of order details, including prices and shipping updates.

Applied analytical skills to develop effective solutions for complex issues.

Demonstrated organizational and time management expertise across multiple projects.

Provided team support and guidance to enhance collaboration and performance.

Utilized critical thinking to evaluate problems, assess solutions, and make informed decisions.

Exercised leadership by motivating team members and fostering a productive environment.

Processed and managed orders through email and electronic data interface (EDI).

Developed training procedures for current customer base, including original equipment manufacturers and distributors.

Generated daily reports for PDC operations supervision and management.

Allocated available constraint materials efficiently to meet operational needs.

Collaborated with Allison Account Managers to deliver exceptional support to large OEM customers.

Provided assistance in PDC shipping department as a shipping analyst when required.

Inbound

- Material movement, as requested per ATI supervision within SAP.

Printing and making available production jobs to the ATI production floor.

Outbound

- Running and monitoring daily ship reports.

Provided assistance to the ATI supervisor in managing outgoing priority shipments. Monitored pick, pack, and capping process.

- Corrected transfer order differences within SAP.

Shipping

Placing completed orders on shipments within SAP, calling carriers, and completing shipments with SAP once picked up.