Beverly Russell
West Lafayette,IN
Summary
Proactive Church Secretary and Customer Service Associate with extensive experience in membership management, event coordination, and retail operations. Skilled in handling transactions, resolving customer issues, and building strong relationships. Bringing excellent communication and problem-solving abilities to drive customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Church Secretary
Cornerstone Church
01.2001 - 07.2002
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Published, printed and mailed informative weekly bulletins and monthly newsletters to church members and leadership team.
- Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
Cashier/Customer Service Associate Cashier
Meijer
10.2000 - 12.2001
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Service Manager & Sales & Marketing/Advertising Sales Representative
ARS/Service Master Heating/Cooling/Drain Service
05.1997 - 06.2000
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
- Created and presented media and advertising packages to prospective customers.
Sales Associate Women's Clothing
Catherines Plus Size Stores
04.1993 - 01.1995
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Anaheim High School
Anaheim, CA06.1977
Skills
- Member relations
- Multitasking and Time Management
- Problem-solving abilities
- Excellent Communication
- Relationship Building
Timeline
Church Secretary
Cornerstone Church
01.2001 - 07.2002
Cashier/Customer Service Associate Cashier
Meijer
10.2000 - 12.2001
Service Manager & Sales & Marketing/Advertising Sales Representative
ARS/Service Master Heating/Cooling/Drain Service
05.1997 - 06.2000
Sales Associate Women's Clothing
Catherines Plus Size Stores
04.1993 - 01.1995
High School Diploma -
Anaheim High School
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