Beverly Vest
Indianapolis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Brooches and Boutique
Greenfield
01.2019 - Current
- Assisted customers with product inquiries and selections.
- Processed orders and managed inventory for timely fulfillment.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained an organized and visually appealing sales floor environment.
- Collaborated with team members to enhance customer service strategies.
- Provided training and support to new staff on store procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
Education
Business And Managerial Economics
Ivy Tech Community College of Indiana
Indianapolis, IN 01.2010 - 01.2014
Skills
- Customer relationship management
- Order processing
- Inventory management
- Complaint resolution
Languages
Spanish
Limited
Certification
- Have 12 employee of the month awards.
- 3 employee of the year awards
- Customer service excellent award
Accomplishments
- Several employees of the month awards
- Won employee of the year 3 years in a row.
- Customer service excellence award.
Affiliations
- Literacy Group
- Bowling league
- Swimming
- Arts and crafts
- Movies and concerts
References
References available upon request.
Timeline
Customer Service Representative
Brooches and Boutique
01.2019 - Current
Business And Managerial Economics
Ivy Tech Community College of Indiana
01.2010 - 01.2014