Summary
Overview
Work History
Education
Skills
Websites
Zip
City
Personal Information
Languages
Timeline
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Bezad Dadachanji

Mumbai

Summary

Dynamic Customer Success and Business Development professional with 5 years of hands-on experience managing clients across the USA and India Markets. Demonstrated expertise in cultivating robust sales cycles and ensuring high levels of customer satisfaction. Exceptional communicator known for clarity and effectiveness in all interactions. Skilled in navigating challenging situations with finesse, fostering a collaborative environment among colleagues and peers. Eager to apply my proven track record to drive success within your organization. Committed team player with a passion for propelling both team and business growth.

Overview

9
9
years of professional experience

Work History

Customer Success Lead

Bluemeteor
08.2023 - Current
  • As a dedicated Customer Success Lead, I specialize in onboarding and implementing comprehensive product information data for clients
  • My role involves delivering tailored training sessions and resolving issues efficiently to ensure optimal customer satisfaction
  • By focusing on providing exceptional support and guidance throughout the customer journey, I play a pivotal role in driving success for our clients.

Business Development Team Lead

Bluemeteor
04.2023 - 08.2023
  • Provided guidance, coaching, and mentorship to team members to enhance their sales skills, foster professional growth, and drive overall team performance
  • Defined key performance indicators (KPIs) and metrics to measure the success of business development efforts
  • Regularly monitored and analyzed these metrics to identify areas for improvement and optimize team performance.

Senior Business Developer

Bluemeteor
08.2021 - 04.2023
  • As a Senior Business Developer, I spearheaded the identification of potential clients across diverse industries in the USA and India markets, playing a key role in the sales cycle and supporting Sales Heads in closing deals
  • Leveraging a range of methods including email outreach, cold calling, LinkedIn, and social media, I engaged with high-ranking professionals in multinational corporations
  • Consistently meeting and exceeding expectations year after year, I demonstrated a strong ability to drive successful business outcomes.

Senior Business Developer

Codifyd
03.2021 - 08.2021
  • As a Senior Business Developer, I spearheaded the identification of potential clients across diverse industries in the USA and India markets, playing a key role in the sales cycle and supporting Sales Heads in closing deals.

Debit Card Fraud Prevention Specialist

JPMorgan Chase & Co.
05.2020 - 03.2021
  • As a Debit Card Fraud Prevention Specialist, I played a central role in resolving customer issues related to credit/Debit card transactions throughout the USA while maintaining a vigilant stance against potential fraudsters
  • Collaborating closely with both internal and external partners, I implemented proactive measures to prevent fraud and uphold customer satisfaction.

National Rail Inquiries Representative

Teleperformance
09.2019 - 04.2020
  • As a Customer Service Representative for UK train systems, I provided comprehensive assistance to customers navigating the intricacies of the rail network and facilitated ticket purchases over the phone
  • In addition to aiding travelers in distress, my responsibilities included ensuring their safety and facilitating a seamless journey experience
  • I coordinated with emergency services to promptly address any urgent situations, prioritizing customer well-being and satisfaction.

Sous Chef

August Food Company
Mumbai
11.2018 - 06.2019
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Assisted in menu development and recipe testing.
  • Coordinated ordering, receiving, storage, and distribution of food items.
  • Monitored inventory levels to ensure adequate supplies on hand.
  • Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
  • Trained new hires in proper cooking techniques and recipes.

Operations Manager

Rajani Food Sevices and Hospitality
Mumbai
11.2015 - 12.2016
  • Maintained Day to day operational Activities for all three outlets of Brand Francescos Pizzeria.
  • Part of the Opening team for Opening of Bandra Outlet.
  • Developed and implemented operational procedures to ensure quality standards are met. (Set up Delivery SOPs from central Kitchen to outlets.
  • As the driving force behind the establishment of Mandala, I led the comprehensive development process, overseeing all aspects of menu creation, kitchen setup, tastings, and pre-opening team coordination.

Education

BA (Hons) in Culinary Arts -

IHM- Aurangabad
03.2013

Commerce and Economics -

HR College Of Commerce and Economics
01.2009

I.C.S.E. -

Campion School
01.2007

Skills

  • Continuous Integration
  • Collaboration and Communication
  • Customer Success
  • Business Development
  • Team Building
  • MS Excel
  • Ms Office
  • Multitasking
  • Leadership
  • Training & Development

Websites

Zip

India

City

Mumbai

Personal Information

Title: CUSTOMER SUCCESS LEAD

Languages

  • English
  • Hindi
  • Gujarati

Timeline

Customer Success Lead

Bluemeteor
08.2023 - Current

Business Development Team Lead

Bluemeteor
04.2023 - 08.2023

Senior Business Developer

Bluemeteor
08.2021 - 04.2023

Senior Business Developer

Codifyd
03.2021 - 08.2021

Debit Card Fraud Prevention Specialist

JPMorgan Chase & Co.
05.2020 - 03.2021

National Rail Inquiries Representative

Teleperformance
09.2019 - 04.2020

Sous Chef

August Food Company
11.2018 - 06.2019

Operations Manager

Rajani Food Sevices and Hospitality
11.2015 - 12.2016

BA (Hons) in Culinary Arts -

IHM- Aurangabad

Commerce and Economics -

HR College Of Commerce and Economics

I.C.S.E. -

Campion School

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