B.H. Abinaya Gayathre
Medical Billing Professional and Business Analyst
Chennai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr Client Specialist
Access HealthCare
Chennai
08.2016 - Current
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Sr Ar Caller
India Healthcare
Chennai
01.2016 - 07.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed strong relationships with customers to foster timely payments and account resolution.
AR Caller
Dell Services
Chennai
06.2014 - 12.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Masters In Commerce - Accounting And Business Management
University of Madras
Chennai 06.2012 - 04.2014
B.Com - Accounting And Business Management
Stella Maris College
Chennai 06.2008 - 04.2011
Skills
International sales support
Key stakeholder relationship building
Key holder experience
Strategic sales knowledge
Marketing research
Staff Management
Microsoft Office Suite
Pivot tables
Business planning
Timeline
Sr Client Specialist
Access HealthCare
08.2016 - Current
Sr Ar Caller
India Healthcare
01.2016 - 07.2016
AR Caller
Dell Services
06.2014 - 12.2015
Masters In Commerce - Accounting And Business Management
University of Madras
06.2012 - 04.2014
B.Com - Accounting And Business Management
Stella Maris College
06.2008 - 04.2011