Bhadresh Dinkarbhai Naik

Responsible for tabulating total amount, receiving payment and issuing receipt, refund, credit or requisite change to customer in timely manner. External Interfaces Internal Interfaces
• Customers• External Auditors• Executive Boutique Commercial Operations• Regional Commercial Team• Other relevant TITAN stakeholders• Takes additional responsibility
Answer routine billing questions/issues from customers
Resolve escalated issues with angry customers, coordinate with store staff as & when required
• Effective issue resolution• Adherence to timelines
• Zero deviation from procedure Commercial: Payment Processing & Billing
Examine products being purchased for damages and price accuracy, coordinate with retail staff for product inquiries and price checks
Receive and process all payments according to standard procedure,
Process credit and debit cards for payments, help customers use processing equipment properly
Count money back to customer in an accurate and concise manner
Generate bills & payment receipts, ensuring due compliance, and hand them over to customer• Adherence to timelines• Zero deviation from the procedure
Complete processes and maintain applicable paperwork and records
Reconcile revenue at the end of the day ensuring revenue equals receipts• Compliance to procedures & regulations• Revenue reconciliation

• Developed and actualized customer service initiatives to decrease wait times. Provided primary customer support to internal and external customers. Collected customer feedback and made process changes to exceed customer satisfaction goals. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Developing and planning french teaching strategies.
• Implementing teaching lessons according to the grade levels.
• Performing administrative tasks if needed.
• Paying extra attention to struggling students.
• Preparing assessments like examinations and tests.
• Conducting innovative sessions for students.
• Preparing lessons as per the educational curriculum.
• Organizing fun activities and events.
• Maintaining reports for future reference.
• Attending parents-teachers conferences as and when required.
• Researching various teaching methods and materials.
• Demonstrate excellent ability to converse in the French language.
• Strong time management skills.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Increased customer satisfaction by resolving issues.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Drove operational improvements which resulted in savings and improved profit margins.
• Developed team communications and information for meetings.
• Handled 50 calls per day to address customer inquiries and concerns.
• Worked with customers to understand needs and provide excellent service.
• Resolved problems, improved operations and provided exceptional service.