BHAG VIRWANI

• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Generated new business with marketing initiatives and strategic plans.
• Negotiated, prepared and signed contracts with clients.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Created actionable plans to grow and maintain followers through Facebook and Instagram.
• Managed team to generate original content and moderate online community members.
• Increased customer engagement through social media.
• Analyzed and reported social media and online marketing campaign results.
• Designed and implemented social media strategies to align with business goals.

• Accountable for managing day-to-day operations including production, quality control, and HR activities, ensuring smooth operations; responsible for creating reports of key parameters and addressing issues, if any; ensuring optimum utilization of resources.

• Enhancing processes through various strategic measures such as thoroughly creating SOPs, documenting all process flows, within assigned modules, identifying unnecessary reports, and scheduling and consolidating various reports.

• Responsible for introducing improved strategies to handle queues and complete work within TAT while maintaining balanced leadership support between the teams, while ensuring SLA is being met. Showcasing transparency in the team through unbiased and fair treatment of all team members.

• Address daily workflow issues and effective handling of people issues.

• Managing day-to-day administrative needs of employees (resolving payroll/transport/technology concerns/ Roster-Leave management etc.)

• Conducting performance appraisals and identifying high potential contributors to groom them to take up higher assignments in the future.

• Dealing with issues directly, fairly, and timely, providing current, complete, and practical positive or corrective feedback.

• Facilitated meetings to communicate team performance goals and results.

• Measuring performance through a competitive performance measurement system to increase the potential of the team and create a healthy competitive environment.

• Managing service operations for rendering and achieving quality services; ensuring minimum TAT and quality service.

• Documenting of Insurance Policies (U.S. Clients)

• Collation of primary data, analysis, and reporting.

• Inspection review and renewals of various market companies' accounts.

• Collating and maintaining useful secondary data from various sources.

• Issuing the certificate of insurance for the end customer (Insured).

• Review insurance policies for the binding division.

• Endorsement processing and surplus line filings.

• Fulfilling the training requirements on the new joiners, while also conducting PKTs, as a part of the Training Team