BHAGABAN BEHERA

Operations Professional

Hinduja Global Solutions Ltd

Thane

04.2023 - 01.2026

Managed SME and Current account opening processes ensuring timely and accurate execution
Verified documents as per RBI guidelines DVU
Conducted annual revisions, enhancements, and extensions for existing accounts
Implemented processes through bots to reduce time and improve efficiency
Handled customer service requests related to banking operations, ensuring timely resolution and customer satisfaction
Ensured proper submission of various MIS pertains to loan disbursement to Central Office
Handled all the Loan Related CRM requests and processing within the TAT
Expertise in refund, interest waiver & charges waiver
Issued foreclosure or outstanding letter to the customer
Issued interest certificates (actual and provisional), statement of account, repayment schedule, balance certificates, part payment letter & list of documents
Handled customer queries raised through CRM or SR by CAD & branches
Handled Bank General Ledger Reconciliation
Handled Crop insurance and Govt portal updation on seasonal basis
Ensured the team is promptly updated about any changes in the processes
A financial institution providing banking services
HGS does all the processing work for IDFC FIRST BANK LTD
Managed 200 account openings monthly, exceeding accuracy by 15%
Verified over 5,000 documents ensuring 100% compliance with RBI guidelines
Reduced process time by 50% with automated bots integration
Conducted 10 successful annual account revisions, boosting client retention
Coordinated daily operations to ensure efficient workflow and productivity.
Provided technical support for hardware and software applications used by the Operations team.
Managed the development and implementation of new processes to improve efficiency and reduce costs.
Forecasted customer demand to set prices or credit terms for goods or services.
Implemented campaigns and promotions to help with developing goods and services.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.